How to fix iPhone IMAP error “unable to move message to trash”

Last updated : 6 December 2013



When moving or deleting an email on your iPhone you get the error:

iphone unable to move message

Unable to Move Message: The message could not be moved to the mailbox.

This only happens if you are using IMAP servers for your email and isn’t an issue for POP mailboxes.

Are you a hotmail, live.com or outlook.com user?

This fix does not work for hotmail, live.com, or outlook.com because Microsoft does not use IMAP, it uses Exchange Active Link (EAS).

To fix this error you can either:

It should work if you use Microsoft Exchange services such as Office365.

 

How-to fix this error

1. Press the Home button and choose Settings.

iphone settings

2. Scroll down and click Mail, Contacts, Calendars.

iphone mail contacts calendars

3. Tap your email account.

4. Scroll to the bottom and click Advanced.

iphone mail advanced

Can’t see the Advanced button?

Some visitors have reported that they do not see the Advanced button. If this happens to you then you have to delete your IMAP email account and add it again manually. Follow these instructions to add your email account to your iPhone manually. This will then let you see the Advanced button.

5. Scroll to the bottom and tap the empty IMAP Path Prefix.

iphone imap prefix

6. Enter INBOX in capitals, then click ‘Accounts’ at the top left and click ‘Done’ at the top right twice to close the settings.

Can’t see the IMAP path prefix?

Some visitors have reported that they do not see the IMAP prefix. If this happens to you then you have to delete your IMAP email account and add it again manually. Follow these instructions to add your email account to your iPhone manually. This will then let you see the Advanced button.

iphone imap prefix fixed

7. Press the Home button and then re-open Mail.

8. You will now be able to delete or move your emails on your iPhone.

Did you find this article helpful?

If you found this article helpful please take a moment to tweet, like, or share this article by using the buttons at the top or bottom of this page. I’d really appreciate it. :)

Also, if you are feeling really generous after having your issue solved please leave some encouraging feedback in the comments section at the bottom of the page. I love getting feedback from visitors. It encourages me to find further solutions to those awkward little iPhone, iPad, MacBook, and Mac problems that we all suffer from.

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Kevin Craighead

Director at NetChimp
Kevin Craighead is the Director and founder of NetChimp, a highly regarded web design agency with offices in York and Aberdeen in the UK. Over the last 15 years he has provided advice for huge multi-nationals - like BP and DuPont - to small businesses and local authorities. Originally from Scotland Kevin enjoys all things techie and electronic.

Comments

  1. great! You really helped me in an easy and fast way! thank you very much!

  2. THANK YOU!!! It worked! WOOHOO!!!

  3. bryce hoover says:

    YOU, MY GOOD MAN, ARE A GENIUS!
    Thank you for the instructions!!
    Problem solved!

    • chris jurgens says:

      I wanted to post my own comment, but could not find where to do it, I like everyone else on here, have SEARCHED, CALLED APPLE, WENT TO LOCAL AT&T and NO one could fix this problem. it has been a pain in my butt for years, and somehow ran across this post today, and I am SOOOOO stinking thankful!

  4. peter zimm says:

    thanks. it fixed it. i thought it was like a virus or something like it. you are the man !

  5. Very helpful; thank you. Now ‘Move to Junk’ works on my iPhone.

  6. this worked – thanks

  7. excellent article – has solved one of the most annoying things on my iPad.
    thanks

  8. Hil Tokyo says:

    wow! amazing tutorial..

    You answered my iPhone email problem.

    Very helpful !
    Recommended!

  9. Shuaib Mohammed says:

    Thank you it worked , very simple instructions , once again thankyouuuuuuuuuuuuuuuuuuuuuuuuj

  10. This worked GREAT for me. Thanks so much! I don’t really know how it worked, but as long as it’s fixed, that’s fine by me! Thanks!

  11. way to easy solution for such a frustrating problem!! Thanks for the easy fix!

  12. paul velleman says:

    Excellent and very simple . This resolved my problem painlessly. All the so called experts couldn’t help but your article has made life a lot easier now I can delete unwanted mail. Thank you

  13. Thank you for this, I’m extremely grateful and pleased it still works!

  14. Thanks so much that really helped!!..

  15. Brilliant. Thanks for posting.

  16. Worked like a charm. Thank you!!!

  17. Thank you so much!!!

  18. thanks so much. your article was very clear. this was an annoying problem for a long time and is now resolved.

  19. Fantastic fix – been bugging me for ages. Thanks.

  20. Aziz M. Bey says:

    I just spent 3 hours on the phone with Tech. Support and they couldn’t fix the issue. I spent 5 minutes finding your article and now everything works!

  21. Unable to move messages – all this time fighting this thing and even on new 5S . One would think APPL would not include this issue as far back as my 4! YOU ARE MY HERO!!!!! When I return home from hiday will do my iPad. Simple to fix with your instructions. Thank You!!!!

  22. Hi Kevin:

    These instructions are pretty straight forward. We encountered the issue at our office with a new iphone5s. even after adding INBOX and having all the appropriate settings (incoming and outgoing email address, pw etc) we also had to
    “map” the folders for SENT MAIL, TRASH, OUTBOX etc, once that was done we were good to go.

  23. Even I could succeed using these instructions!

  24. Thank you

  25. brilliant worked first time no problem keep up the excellent help

  26. Thanks – that was driving me crazy!!!

  27. Thank you for this detailed, yet simple instruction how to rectify this annoying problem. I read and tried a few others to no avail but this really worked. As a matter of fact it solved another problem too. My sent messages were not appearing in “Sent” mailbox and now they are. So it killed two birds with one stone.
    Thanks again and all the best.

  28. A clean fast is better than a dirty breakfast. MymnImpumeGep

  29. brilliant, thank you

  30. Thanks for the instructions. Unfortunately, even after deleting and then re-adding my e-mail account (under “Other”), I’m still getting the “Unable to Move Message” notice when I try to delete an e-mail message. And I still don’t see an “Advanced” tab associated with this account in Settings. I’m using iOS 7 and an iPhone 5S. I suspect that your instructions were composed during the reign of iOS 6. Are there revised instructions for iOS 7?

    • Kevin Craighead says:

      Hi Joel, Yes the instruction were made for iOS6 and I haven’t had a chance to re-visit them for iOS7. I did notice that the way email accounts are created had changed slightly so I may need to tweak things to get them to work.

      I am actually surprised that Apple didn’t take the opportunity to fix this during the iOS7 update.

      • Tiffany @ No Ordinary Homestead says:

        Thanks for this article. For iOS7, it’s a bit different, but after a bit of poking around I found where the problem is. They’ve moved the Advanced button to a different area, so if you try re-adding your accounts via IMAP you’ll just start going crazy because they are probably already set up correctly.

        So, you go to Settings and select the account you want to edit. Then, on that account screen where you can set to check mail, sync notes, etc, you’ll see your account email address and an arrow. Click there and you’ll get an options screen. Go down to the bottom there and you’ll see Advanced. From there, just follow Kevin’s instructions above and you should be good to go!

        Thanks again! This was a super annoying issue but a really simple fix in the end. ;)

      • I’m on iOS7 and this worked fine. Thanks!!

      • It does work for IoS7 as well! You just have to click 2 times on “Account” in order to arrive in the advanced settings of your mail account (where your IMAP server settings are. At the bottom of that page, you click on “advanced” where you then just scroll donw untill you see the “Pre fix IMAP field”.

  31. Luc Perreault says:

    Right on! Thank you for the IMAP solution!

  32. Woo hoo! Thanks for this solution. Worked 100% for me.

  33. Chuck Tucker says:

    Thanks a million. after 5 days of total frustration, worked like a charm

  34. Hemant Malik says:

    THis roblem was driving me crazy as I was never able totrash all spam emails.

    The article was very clear and helped me sort the issue straighaway.

    Thans heaps for the same.

  35. Thankyou thankyou thankyou *kiss*

  36. Susan Davis says:

    Thanks ever so much! Easy fix, brilliant find!

  37. I’ve NEVER found any online advice to be helpful AND free! LOL! I am BEYOND GRATEFUL! Thank you!!!

  38. Thank u so much !

  39. Worked like a charm! Thanks!

  40. I set my email up through Microsoft Exchange and didn’t have the advanced tab so went and added it through other. While it fixes the problem of deleting emails it creates the problem of my contacts/calendars are now not synced. Anyway to fix the problem w/o setting up account through other and still keeping it in Microsoft Exchange so that I don’t lose all my contacts/calendar info?

  41. Thanks a lot! That eliminated a major headache.

  42. Thanks it’s now fixed and it was done in 2 minutes. Brilliant

  43. Worked great. Easy to follow. Thank you!

  44. mtayloruk says:

    First hit on google, worked first time I tried it. Clear instructions. Perfect, thank you.

  45. I just did this and it worked like a charm. Not sure if it is the proper thing to do, so do so at your own risk.

    Go to Settings; Mail, Contacts, Calendars; Email account; Advanced.

    Go to Deleted mailbox; Select Trash under “On the Server”. Go back twice and hit “Done”.

    Obviously, this will send mail deleted from the inbox on your phone to the “trash” folder on your server (make sure that is what you want), but also to the trash folder on the device.

    Voila. Good luck.

  46. A painless fix on an iphone 3GS. Many thanks indeed for solving this irritating issue.

  47. Rachel Vallis says:

    Hi… I know this is kind of off topic but I was wondering which blog platform are you using for this website? I’m getting fed up of WordPress because I’ve had problems with hackers and I’m looking at options for another platform… I would be great if you could point me in the direction of a good platform. Moreno Valley Roof Contractors, 22440 Mountain View Rd., Moreno Valley, CA, 92557, US, 951-999-4300

    • Kevin Craighead says:

      It’s WordPress but I have a couple of security measures in place to keep the hackers away. If you are experiencing problems I suggest you install both WordFence and Stealth Login to secure your blog.

  48. Very good and thanks! My question is; How did you know this?

  49. It didn’t work for me. I have a n iPhone 3GS whether that makes a difference?

  50. Sophia Mason says:

    Thank you!!!! Now for the same problem on my I pad

  51. Thanks for the help!

  52. Sam Ndichu says:

    Thank you so much Craighead this helped me alot. from Kenya. the land where Obama’s father came from.

  53. Wilbur Shenk says:

    This did the trick, thank you!

  54. I added the “INBOX” as you instruct, but am still having issues. Sometimes my mail will get moved to trash without any issues and sometimes I still get the pop up message that says “unable to move message.” It works then it won’t then it will work again. Any thoughts?

  55. Pete Gee says:

    Excellent, well done – many thanks indeed !!

    • Bill Woloszyn says:

      Neither my Hotmail or my Icloud display IMAP Path Prefix. I went to Settings>Icloud, highlighted my email account and tapped it, went to Advanced and there is no IMPAP field displaying. Am I missing something here?

      • Kevin Craighead says:

        thanks for the message!

        If you can’t see the advanced option you have probably added the account using the handy buttons provided on the iPhone that say: iCloud, Exchange, Gmail, Yahoo, AOL, or Hotmail.

        Using these buttons automates the process of adding the account so it doesn’t ask you for incoming and outgoing servers. However doing it this way only gives you the option to edit very basic stuff so the advanced button does not appear.

        What you need to do is add the account using the “Other” option at the bottom of the list (instead of picking one of the big buttons) and manually add all the requested information such as the incoming and outgoing mail servers.

        When you do it this way you will have more control and be able to edit the Advanced stuff.

        As a matter of interest if you have a Gmail account you will see the advanced button even if you set it up using the big Gmail button. None of the other options do — perhaps due to a recent iOS update changing the options.

        I know the next question I’m going to get asked is ‘how to manually add IMAP email account on the iPhone?’ so I have updated the article with a link to a page that shows you exactly how to do this.

  56. Thanks for the elegant presentation. It worked perfectly.

  57. Worked perfectly on my iPhone and iPad. Thank you

  58. stephanie says:

    thx. x

  59. Kristine says:

    Terrific! Fixed immediately… once ensured I hit “account”, then “done”. Much appreciated.

  60. Puneet Rao says:

    Thanks allot I was facing this problem from quite some time. Thanks it was quick and easy solution.

  61. I followed these instructions. Worked like a charm. Then deleted the word INBOX, and it still worked. However, all my notes have now disappeared! HELP!!

  62. Thank you SO much. I never would have thought to try that!

  63. Kelly Allen says:

    Worked like a charm! Thank you so much!

  64. Kevin, thanks a BUNCH! I just ran into the “unable to move to trash” error message on my new iPhone5 this morning. Your post resolved the issue for me – and yes, I did THINK i had completed the steps, but found I had not. After entering the all CAPS = INBOX I had gone back through the top-left Accounts step but failed to then hit “Done”

    Once i had done that, THEN I could delete email AND it actually went to the trash, and could then also delete the trash successfully. Thanks for taking the time to add that caveat.

    I’m Appreciative – from Austin Texas

  65. My questions are: but why and what is it doing when you complete that function?
    Are there any side effects by setting the path to INBOX?

    Thanks!

    • Kevin Craighead says:

      I’ve not found any side effects to the fix – it’s all good! :)

      • I have an IPhone 4S with this problem. Followed your instructions but I don’t have an advanced button.

        • Me too, I do not have the advanced button on my iPhone 4s. Somebody please help!!!! :(

          • After you tap your email account, on the screen that has a big red Delete Account button, tap the account name again at the top just under “IMAP”. Then scroll all the way down and you should see Advanced.

  66. Thanks, very useful, this had annoyed me since I switched my mail to IMAP a couple of days ago.

  67. I have called apple to fix the problem and they tryed to charge me$19.95. When i was on the phone with them i found your link and i hung up the phone. I will be more than happy to send the money to you. Thanks

  68. Thank you – it worked great.

  69. thanks a bunch!!!! that was driving me crazy! I have three email addresses so you can imagine!

  70. Supercool fix thank you very much

  71. Thank you SOOO much! I felt like throwing the phone every time I got that message!

    You’ve got a brilliant site!

    Thanks again!

  72. Nick Schlickenmayer says:

    Thanks for sharing this simple solution. You are a great resource!

  73. Joan Quinlan says:

    Thank you very much. Your notes solved my iPhone 5 problem…. “Message could not be moved to the mailbox trash “

  74. Bryan Hodges says:

    Thank you so much, this drove me crazy for weeks. I appreciate the site.

  75. Wow, 30 second fix. Perfect. Thanks!!!!

  76. Ian Baker Photography says:

    Thanks for this, its been driving me mad, all working dandy now, easy when you know how! Thanks Kevin, no thanks to Apple!

  77. Thank you!!!

  78. Perfect information. I spent about a half hour f-ing with it on my own because I don’t like to ask for help. I gave up and found your article and fixed it in 1 minute. Works on iPhone and iPad. I retweeted it to mt 2,000+ followers. :)

  79. Victoria Day says:

    You are a genius – please come marry me right away

  80. Thank you for your persistence in finding this solution: it was such a relief to be able to not have that message come up at each deletion attempt. It feels like a functioning system now.

  81. Thanks!!!!!After trying several suggestions, YOURS WORKED!!!!!

  82. Meischan says:

    This Fixed Worked GREAT…..

    THANKS A MILLION

  83. Fil Booth says:

    I’m not computer savvy at all, but your instructions were easy to follow, even for this artist! I did have to go through this twice because I didn’t have a “done” button. Thanks!!

  84. This was very helpful! It fixed a problem that I’ve been having for months in a matter seconds.

  85. Amazing! Thanks so much.

  86. [email protected] says:

    Thanks a million!

  87. Worked perfectly for us. Thanks.

  88. Thanks a bunch, for sharing your knowledge. Worked like a charm and have saved me a lot of time and effort. Best wishes.

  89. Thanks so much for helping with this problem on my iPhone 5. I wasted hours trying to sort out how to delete my mail before finding your solution.
    Thanks again!

  90. Gay Sherlock says:

    Thought it was something I’d done wrong until I saw it was quite a common problem! Fixed in 5 minutes – thank you

  91. Not very good at this fancy technology but I managed to follow your simple instuctions and BINGO. Thank a lot.
    John T

  92. Thanks!

  93. Give this man a million dollars. Thanks for the perfect fix!

  94. Worked a treat thanks!

  95. It is the perfect fix!!

  96. brilliant – thank you so much! After spending the last few hours getting a bit cross and panicky, you’ve solved this completely for me. THANK YOU!

  97. George Goldberg says:

    Thanks so much for your help. The “unable to move messages to trash” message was constantly popping up and driving me crazy. Your quick fix is a life-saver.

  98. Did the trick, thanks so much!!!

  99. thanks for the tip, it was very helpful!!!!

  100. Thank you from Canada!

  101. Thank you SO much! I was beginning to think I was crazy because I couldn’t find a solution. Yours worked perfectly! Thanks for sharing it! :)

  102. Kevin… You’re the best!

  103. Scott Franklin says:

    It’s a “bug” that’s in iOS’s through 6.01. One would think that would be noted either in the iOS setup or the Apple site (either it’s NOT or it’s “hidden”. Even using “unable to move message” won’t uncover it in Apples index).

    Your fix works as advertised; thank you VERY much for making sure it’s out there!

    Scott

  104. MoreThanDanny says:

    This issue has been bugging mine and my wife’s iPhone since day one of using IMAP and was a contributing reason for me to do a clean restart with no restore on my phone. To find this bug happening again after spending hours putting in settings, setting up mail accounts and arranging 10′s of apps, my phone almost got murdered. So glad I found your tip. In retrospect, I’m glad I did the clean reset as well. Thanks for stopping the murder of 2 iDevices.

    Kindest regards,
    Danny.

  105. It worked! 10x!

  106. Thanks for that!

  107. Great – simple fix for a problem that should not exist. Thanks!

  108. Thanks for publishing this tip.

  109. After visiting several other sites and trying many of their “solutions” which were not solutions at all, I was thrilled to find yours. Your step-by-step instructions were very easy to follow and best of all, it worked! Thank you!

  110. Thank you! Simple solution that worked! Brilliant!

  111. Excellent. Took a bit of further tweaking with toggling the account on and off but without the IMAP info it would have all been for naught. Thanks!

  112. It worked, Thanks for the help

  113. Rich Frainier says:

    Great tip!

  114. Thank you… The solution was so simple and it worked. I would have never guessed it was the inbox. I had the same issue on my ipad for a year but did not look for a solution until I got my iPhone 5.
    Thanks again.
    Mario

  115. Wow awesome. This resolved my problem on the ipad4. Thank you

  116. Thanks worked a treat!!!!

  117. mickthemiller says:

    It’s a wonder that I haven’t thrown my “wonderful” new iphone at the wall. These error messages just annoy me. Your solution to the “unable to move…” error message actually works – I have no idea why, but I am truly grateful!

  118. I received a new iPhone5 for Christmas and was having a problem with being able to move emails to the trash, and this solved my problem! Thank you so much!

  119. Brian marks says:

    Thanks for the info regarding e mail trash.
    Yes it worked

  120. I was having this problem on a new iPhone 5. This solved the problem. Thanks.

  121. Worked perfectly! This was driving me crazy for months. Thanks for sharing

  122. Michelle LeGault says:

    Thank you – this worked perfectly the first time! Was getting no support from my web hosting company.

  123. THANK YOU!!! Worked perfectly!

  124. Fantastic – thank you very much!

  125. Highly Dubious that such a simple procedure could possibly work for me, after trawling the confusing and convoluted rants of other webby fixers.

    It did, straight away! So bookmark this page, and give the man a knighthood.

    Thanks.

  126. This issue was driving us insane, your solution was not only illutstrated excellently it also worked perfectly!

    Hiren

  127. Matt Kohls says:

    Perfect! Clear, quick, and works as advertised.

  128. I was having this issue. I restarted my phone, and it fixed it. Not sure if the process above works, but restarting fixed the issue for me.

  129. Thank you so much. Was driving me crazy. Now working:)

  130. Worked for me. Finally!!!!

  131. Excellent advice thanks. It was driving me mad too and you provided an instant solution !

  132. Graeme Bellis says:

    For an Exchange Account under iOS6 just turn the Mail “OFF” wait for it to detach (a tick appears) and then turn it back “ON”.

    • Kevin Craighead says:

      Thanks for that – I don’t actually have an Exchange IMAP account so I can’t verify that works myself.

    • I had the same issue. I changed the name to INBOX and it didn’t help. Disconnecting and connecting again the “Mail” helped. Thx for the tip.

  133. Thank you for the information. It helped. I couldn’t find it easily anywhere else.
    Thank you.

  134. Worked. Thanks! Very quick fix.

  135. Thank you!
    Good description, and it works!!!!

  136. Worked great !
    Thanks for posting

  137. Thank you!! Much appreciated.

  138. Worked!!

  139. OMG! Thanks so much! Finally fixed this problem. I used to just delete the emails on my android phone, but when I moved to iPhone (reluctantly), I couldn’t delete messages. Thanks!!

  140. Worked! Thanks so much!

  141. Judi Allen says:

    Fantastic instructions! I was able to take care of this problem that has been driving me crazy since I got my new Iphone5 a month ago.

  142. Excellent solution. I really admire people who take the trouble to share their knowledge without financial gain.

  143. Fabulous instructions. Simple, clear, lucid, well organized. Thank you so much. You might be interested in my book on information design. Yours is excellent.

  144. a very good site with easy to understand information. Thank you and keep it up-David.

  145. Terri Youngblood says:

    This solved the problem for me! Thanks

  146. Thank you so much – brilliant – where do I send the cheque?? lol

  147. Michael Cahoon says:

    Great fix! Thanks as I am not use to IMAP having expediences only with pop3. Best wishes

  148. Very easy with pictures attached to verbal directions. Better than most directions I’ve seen. Thank you so much!

  149. Great fix for a very annoying problem. I thought that once I had a new I-Phone 5 the problem would disappear. I am most grateful for the help. Now I can sleep at night!

  150. This has been driving me freakin nuts for several years, one less thing to get pissed about. Thank You!

  151. Craig Hirshberg says:

    Worked great! Just be sure NOT to hit Cancel when backing out of the screens or it won’t remember the INBOX thing. Hit DONE when it is available.

  152. Thank you for a nice fix to an annoying problem.

  153. Doug Lodge says:

    Thank you Thank you!

    I read many other pages on this how to fix problem and others said they sometimes worked but non of them worked for me.

    I was a little leary of this fix but had nothing to lose, gave it a shot and it worked.

  154. Excellent work. This was a pain point for a long time and u helped me fix it in a minute!

  155. Very helpful. Fixed two mail accounts on my iPhone. Thanks so much!

  156. Karen VanEmbden says:

    I followed directions to be able to trash emails, but did not get a “done” button to finish with. Any suggestions?

    • Kevin Craighead says:

      Make sure you have the latest version of the iPhone iOS installed. You can do this direct from your iPhone via WiFi or via iTunes.

  157. This works well on my iPhone but still have the same problem on my MAC. Any ideas?

    • Kevin Craighead says:

      Not come across this issue on a Mac before but you might want to try removing your email accounts and adding them back again as a starting point. In the meantime I’ll see if I can find out anymore about this issue and if I do – I’ll create a new post for it here on my site. :)

  158. Worked perfectly for me, thanks!

  159. Great Job, I tried several online fixes without sucess, but this one did the trick. Keep up the good work!

  160. If this didn’t work for you at first, make sure you press ‘done’ after setting the path and exiting the advanced email settings screen. If you press the home button to exit without having pressed ‘done’ it does not update the change and the problem will persist.

  161. Thankyou. A very simple explanation which does the job. This problem was sending me mad too and now it’s fixed.

  162. Awesome! This issue just started happening to me when I opened the mail app…same error popping up repeatedly…so frustrating. Thanks a million!

  163. THANK YOU !!!!!!!!!!!

  164. None of the ‘experts’ at the Apple dealers could help me. They all told me the problem lay with my service provider. I have lived with this for more than a year. Now I’m happy and clear of my old junk emails. A big thanks to you.

  165. Thank you VERY much !!!!!!!

  166. I’ve been living with this issue for a long time and was about to fling the iphone out a window. The Apple “Geniuses” I talked to were not so brilliant…You obviously are. Thanks for sharing!

  167. I had this problem with multipe email accounts on my iPad….it worked for that too! Thanks so much for the easy helpful advice.

  168. Great, thanks :-) it drove me mad, too.

    At first I was a little bit disappointed since it didn´t work on my iPhone. What was the problem? I have two different imap e-mails accounts with a different domain but they are hosted on the same e-mail Server. Only when I changed both, the error message disappeared!

  169. My brother recommended I might like this website. He was
    totally right. This post truly made my day. You cann’t imagine just how much time I had spent for this information! Thanks!

  170. Wow! Thanks! I have been looking for a working solution for some time. Can you explain why this works? Why inbox and why in all caps? Thank you again.

  171. Nice one. Worked. Cheers.

  172. Mohammed says:

    Thanks

  173. Mohammed says:

    It was very spimple and very helpful.

  174. Craig George says:

    Kevin, I have two email accounts on my iPhone — a gmail account and an exchange account. The gmail account is listed as the default account.

    I’m having the unable to move message with the exchange account. When I follow your steps above, there is no Advanced button available for the exchange account.

    What’s strange is that it’s only three messages I can’t delete. They’re deleted on my PC, but not on the phone. The problem happened a couple of days ago, and I’ve deleted many other emails from the phone since then. It’s just these 3 that are “stuck”.

    Thanks for any help you can offer.

    • Craig George says:

      I should add: These were emails I deleted on my PC, but are still showing on my phone.

    • Kevin Craighead says:

      The “advanced” setting I described only appears on IMAP based accounts on the iPhone. I would imagine that you have your gmail account setup using IMAP so the setting will appear there. Exchange is configured completely differently and doesn’t have the advanced option.

      From the way you describe the issue it sounds like the iPhone has cached the mailbox contents. I would suggest deleting the Exchange account from your phone then recreate it again from scratch. That should force the iPhone to recreate the mailbox and refresh it based on the latest content on your Exchange account.

      Let me know how you get on!

      • Kevin, none of the fixes worked. I finally deleted the account and added it back — that fixed it.

        Thanks for your help.

  175. Randell Rowe says:

    OMFG!!!! after reading pages and pages of so called fixes and deleting and adding my account several times, this is the only fixed that worked. I was very doubtful, but it worked straight away!
    Thank you so much!!!!!

    • Kevin Craighead says:

      This problem drove me mad too so once I found a fix I had to publish it to help others. Glad I could help!

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