When moving or deleting an email on your iPhone you get the error:
Unable to Move Message: The message could not be moved to the mailbox.
This only happens if you are using IMAP servers for your email and isn’t an issue for POP mailboxes.
Are you a hotmail, live.com or outlook.com user?
This fix does not work for hotmail, live.com, or outlook.com because Microsoft does not use IMAP, it uses Exchange Active Link (EAS).
To fix this error you can either:
It should work if you use Microsoft Exchange services such as Office365.
How-to fix this error
1. Press the Home button and choose Settings.
2. Scroll down and click Mail, Contacts, Calendars.
3. Tap your email account.
4. Scroll to the bottom and click Advanced.
Can’t see the Advanced button?
Some visitors have reported that they do not see the Advanced button. If this happens to you then you have to delete your IMAP email account and add it again manually. Follow these instructions to add your email account to your iPhone manually. This will then let you see the Advanced button.
5. Scroll to the bottom and tap the empty IMAP Path Prefix.
6. Enter INBOX in capitals, then click ‘Accounts’ at the top left and click ‘Done’ at the top right twice to close the settings.
Can’t see the IMAP path prefix?
Some visitors have reported that they do not see the IMAP prefix. If this happens to you then you have to delete your IMAP email account and add it again manually. Follow these instructions to add your email account to your iPhone manually. This will then let you see the Advanced button.
7. Press the Home button and then re-open Mail.
8. You will now be able to delete or move your emails on your iPhone.
Considering upgrading to the new iPhone 6s or 6s Plus?
**The following text contains affiliate links and I will be compensated if you make a purchase after clicking on these links.
Before you splurge on such an expensive device, you might want to seriously consider upgrading your phone to the iPhone 6, instead. The iPhone 6 has many of the same awesome features offered by the iPhone 6s and 6s Plus. Yet, it’s significantly cheaper — especially if you buy it through Gazelle Certified.
It’s also important to consider that Gazelle Certified devices go through a 30+-point inspection process to ensure their quality and functionality. Plus, Gazelle Certified devices come with a 30-day return policy so you can test-drive the iPhone 6 to see if you like it. Lastly, you can get around those pesky carrier contracts because Gazelle Certified means no contracts. You can simply get a great phone at a great price without strings attached.
It’s totally cool to upgrade, but upgrade smart so you don’t spend a mint on a phone that may not live up to the hype.
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