How to fix iPhone IMAP error “unable to move message to trash”





When moving or deleting an email on your iPhone you get the error:

iphone unable to move message

Unable to Move Message: The message could not be moved to the mailbox.

This only happens if you are using IMAP servers for your email and isn’t an issue for POP mailboxes.

Are you a hotmail, live.com or outlook.com user?

This fix does not work for hotmail, live.com, or outlook.com because Microsoft does not use IMAP, it uses Exchange Active Link (EAS).

To fix this error you can either:

It should work if you use Microsoft Exchange services such as Office365.

 

How-to fix this error

1. Press the Home button and choose Settings.

iphone settings

2. Scroll down and click Mail, Contacts, Calendars.

iphone mail contacts calendars

3. Tap your email account.

4. Scroll to the bottom and click Advanced.

iphone mail advanced

Can’t see the Advanced button?

Some visitors have reported that they do not see the Advanced button. If this happens to you then you have to delete your IMAP email account and add it again manually. Follow these instructions to add your email account to your iPhone manually. This will then let you see the Advanced button.

5. Scroll to the bottom and tap the empty IMAP Path Prefix.

iphone imap prefix

6. Enter INBOX in capitals, then click ‘Accounts’ at the top left and click ‘Done’ at the top right twice to close the settings.

Can’t see the IMAP path prefix?

Some visitors have reported that they do not see the IMAP prefix. If this happens to you then you have to delete your IMAP email account and add it again manually. Follow these instructions to add your email account to your iPhone manually. This will then let you see the Advanced button.

iphone imap prefix fixed

7. Press the Home button and then re-open Mail.

8. You will now be able to delete or move your emails on your iPhone.




Did you find this article helpful?

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  • Emil

    Thank you for the help.

  • http://www.ScrapCraze.com LouAnn – ScrapCraze

    Thank you! Finally a solution to my problem!!!

  • Aaron Tap

    Thanks! Simple and got the job done.

  • Beth “Freshie” Lawrence

    THANK YOU! I don’t know why I couldn’t find that IMAP Path Prefix box before reading this!

  • Chele

    Thank you!!! I couldn’t figure this out and it was so annoying not being able to delete messages. Excellent!

  • Rob

    Thanks for the help.

  • Andrew Dallons

    This fixed my problem! Thanks!

  • Aaron

    Thanks, worked great!

  • Julia

    Thanks heaps for your clear, concise instructions. After hours of trying in vain to trash my emails and getting nowhere, the above instructions worked a treat and solved the issue immediately. This site is a great source of information.

  • Julia

    Thanks heaps for your clear, concise instructions. After hours of trying in vain to trash my emails and getting nowhere, the above instructions worked a treat and solved the issue immediately. This site is a great source of information.

  • Chillin

    Thanks so much Kevin, this was the only fix that really worked for me, clear and right on.

  • Chillin

    Thanks so much Kevin, this was the only fix that really worked for me, clear and right on.

  • Simon

    Awesome. Been looking for a fix for ages. Thank you

  • Simon

    Awesome. Been looking for a fix for ages. Thank you

  • Rob

    Did exactly what I said – thanks a lot Kevin!

  • Rob

    Did exactly what I said – thanks a lot Kevin!

  • salar nazar

    Amazing Article it worked for me too. “Some ideas deserve to share”

    thank you Kevin

  • salar nazar

    Amazing Article it worked for me too. “Some ideas deserve to share”

    thank you Kevin

  • Randy in BE

    worked like a charm. Thanks!

  • Randy in BE

    worked like a charm. Thanks!

  • Nicholas

    Hey guys. Yeah this took me ages to figure out too. Thanks Kevin.

    I also found that if you change the Mailbox Behaviours section at the top of the Advanced settings to a folder ‘On the Server’ that it fixes the problem too. But yeah if you want to keep the emails local on the device you definately have to set the path as you mention in this article. The error comes up cause it doesn’t know where to send the email. Almost like the ‘path’ setting in windows or the old DOS system.

    Cheers mate.

  • Nicholas

    Hey guys. Yeah this took me ages to figure out too. Thanks Kevin.

    I also found that if you change the Mailbox Behaviours section at the top of the Advanced settings to a folder ‘On the Server’ that it fixes the problem too. But yeah if you want to keep the emails local on the device you definately have to set the path as you mention in this article. The error comes up cause it doesn’t know where to send the email. Almost like the ‘path’ setting in windows or the old DOS system.

    Cheers mate.

  • Lorraine

    OK, I admit it –I’m a senior citizen and cannot thank you enough for this simple fix that worked for me. THANK YOU!!! I read an interesting article that explained that I am a “digital immigrant” and younger people are “digital natives”. That is true, but I’m still trying hard to make my way through all this technology.

  • Lorraine

    OK, I admit it –I’m a senior citizen and cannot thank you enough for this simple fix that worked for me. THANK YOU!!! I read an interesting article that explained that I am a “digital immigrant” and younger people are “digital natives”. That is true, but I’m still trying hard to make my way through all this technology.

  • Malcolm

    Wow, thanks a ton Kevin – spot on!

  • Malcolm

    Wow, thanks a ton Kevin – spot on!

  • http://www.letstalk-tech.com/ Fabio Virgi

    This was really helpful, thank you for the article!

  • http://www.letstalk-tech.com/ Fabio Virgi

    This was really helpful, thank you for the article!

  • Monty

    Finally! Kevin, you saved my sanity. Thank you.

  • Monty

    Finally! Kevin, you saved my sanity. Thank you.

  • http://www.kokushta.com Gjergji Kokushta

    Works! Just follow the steps! Thanks for the solution!

  • http://www.kokushta.com Gjergji Kokushta

    Works! Just follow the steps! Thanks for the solution!

  • Allan Siegert

    Thanks Kevin. It’s a hilarious fix but it worked. Next time I’ll check with you first before I waste time deleting and re-adding accounts and triple checking my account settings.

  • Allan Siegert

    Thanks Kevin. It’s a hilarious fix but it worked. Next time I’ll check with you first before I waste time deleting and re-adding accounts and triple checking my account settings.

  • videojg

    Hey Kevin! Thanks for your help, this worked for me. The only problem now is that I don’t understand why this was an issue, and why filling the IMAP prefix name would solve the issue. Can you explain that as well? If not thanks for your help anyway.

    Cheers
    Jg

  • videojg

    Hey Kevin! Thanks for your help, this worked for me. The only problem now is that I don’t understand why this was an issue, and why filling the IMAP prefix name would solve the issue. Can you explain that as well? If not thanks for your help anyway.

    Cheers
    Jg

  • Gackiem

    Thankyou very much! It’s worked like a charm :)

  • Gackiem

    Thankyou very much! It’s worked like a charm :)

  • kit060154

    thanks for the help re deleting e-mails,
    worked a treat

  • kit060154

    thanks for the help re deleting e-mails,
    worked a treat

  • Cathy

    This worked for me once and then the same problem reoccurred. What do I do now?

  • Cathy

    This worked for me once and then the same problem reoccurred. What do I do now?

  • Brian

    After deleting and re-adding my yahoo mail multiple times, I still can’t see “IMAP Path Prefix”. Any other suggestions?

  • Brian

    After deleting and re-adding my yahoo mail multiple times, I still can’t see “IMAP Path Prefix”. Any other suggestions?

  • michael

    Thanks, this solved a problem that I had on both my iPad and iPhone. and it was so easy but I would not have found it without this article.
    Michael

  • Emma D

    Thanks so much, this worked and I am so happy!

  • http://Www.courtyardfootcare.co.uk Footcare Kate

    Thankyou, had tried all sorts of other things, but this worked!

  • Lafe Dutton

    I spent:
    * 2 hours troubleshooting on the Apple forums
    * 30 minutes at a Genius Bar
    * countless minutes working with my isp and trying different settings

    to solve this problem. And then 2 minutes with this article not only solved this problem, but also fixed the problem with sent mail not showing up in the sent folder. This is on 4 devices my wife and I own.

    Thank you. I can’t believe no one else knew this.

    -lafe

  • Keith

    Thanks!!
    Works fine now.

  • GMan

    GREAT! After YEARS of this problem it’s finally fixed! THANKS!

  • Dirk

    That worked! Thank you very much!

  • John

    This corrected my issue on AtMail (dovecot imap) and iOS 8.1

  • Angela

    Thank you so much! Fixed my problems with inability to trash mails on an iPhone in a trice! Brilliant.

  • Anna Bui

    Yes, It worked. Many thanks. It was annoying that when i receiving a lot of emails a day but couldn’t delete it.. This solve my issue just in a minute. Once again ..Thank you.

  • Terry

    3:23 AM! I can finally go to sleep! Simple fix that worked! Thank you!

  • Michael Rupkalvis

    worked perfect, thank you!

  • Kiri Wagstaff

    Thank you — this solved my problem perfectly! Great step-by-step instructions.

  • Pippa

    Brilliant, thanks for your help. Worked a treat.

  • Pingback: How to fix iPhone IMAP error "unable to move message to trash" » 305Computers()

  • Jessie

    Worked. Fixed. Yay! So easy when you know how! Thank you so much. :-) :-) :-)

  • Richard Hazell

    Yep that fixed it.. There are a whole host of problems i am having with emails and this is a nice easy fix. Thank you from 365Drills and Richard.

    • Nick

      You legend! That’s been annoying me for a year!!

      Thanks

  • Bill Bradshaw

    Thank you so much, this was a godsend! I run and eBay store and get hundreds of emails a day,this makes managing them on the go so much better.

    Thank you!
    Bill

  • Lilis Su

    Thank you so much ! the problem has been driving me crazy for weeks. I went to Apple store, my phone provider, my email provider, none of them can fix it. I searched and found this article, it just solved my problem in a minute ! So relieved. Thanks.

  • Helen

    Yipee it worked, thanks

  • John Johnson

    Fixed me up. Now things are where they should be in the Mail folder Heirarchy.
    Thank you, sir!

  • rickey gold

    Perfect! Should’ve done a google search the first time this happened. Thanks for your oh so easy instructions!

  • Raju

    Thanks for the post. It fixed the issue.

  • susan neuhaus

    Thanks! This worked perfectly

  • billy

    like many others, this bugged me for many years through many generations of iOS devices. Finally a fix! thanks

  • Katie

    Thank you so much for writing this, really helpful information.

  • Jason Rafferty

    Great Solution. Thanks. I now have a happy customer who has been moved to imap.

  • Laura

    This worked for me! Yay! Thanks so much!

  • Anne

    Fab, thanks very much, it did the trick first time. :-)

  • Kk

    Great work .
    Thanks

  • Chris

    Thank you Kevin, your solution worked!!!

  • simon

    brilliant. so simple when you know how. thanks

  • Stephen

    Thanks for this. What’s ridiculous is that Apple allows the problem to persist after all these years. I had this problem after having to recreate my mailbox because of another bug in iOS whereby mail uses space far beyond what is reasonable for the number of emails

  • Mark Astle

    Thankyou so much. I encountered this problem because the boys at Apple decided it would be a good idea to take away email account syncing in Mavericks. So when you’ve finally manually input all your account details into the phone, this part is left out.

  • Matteo Rossi

    Thank you Kevin,
    Had this issue since many years and could not solve it. Now it works!

  • tamara

    great! You really helped me in an easy and fast way! thank you very much!

  • monica

    THANK YOU!!! It worked! WOOHOO!!!

  • bryce hoover

    YOU, MY GOOD MAN, ARE A GENIUS!
    Thank you for the instructions!!
    Problem solved!

    • chris jurgens

      I wanted to post my own comment, but could not find where to do it, I like everyone else on here, have SEARCHED, CALLED APPLE, WENT TO LOCAL AT&T and NO one could fix this problem. it has been a pain in my butt for years, and somehow ran across this post today, and I am SOOOOO stinking thankful!

  • peter zimm

    thanks. it fixed it. i thought it was like a virus or something like it. you are the man !

  • http://www.usticke.org/ Alec Usticke

    Very helpful; thank you. Now ‘Move to Junk’ works on my iPhone.

  • paul

    this worked – thanks

  • adam

    excellent article – has solved one of the most annoying things on my iPad.
    thanks

  • Hil Tokyo

    wow! amazing tutorial..

    You answered my iPhone email problem.

    Very helpful !
    Recommended!

  • Shuaib Mohammed

    Thank you it worked , very simple instructions , once again thankyouuuuuuuuuuuuuuuuuuuuuuuuj

  • Bryce

    This worked GREAT for me. Thanks so much! I don’t really know how it worked, but as long as it’s fixed, that’s fine by me! Thanks!

  • Brad

    way to easy solution for such a frustrating problem!! Thanks for the easy fix!

  • paul velleman

    Excellent and very simple . This resolved my problem painlessly. All the so called experts couldn’t help but your article has made life a lot easier now I can delete unwanted mail. Thank you

    • Scott Rosenthal

      KISS principle at work. Simple easy to follow instructions that worked, that worked. Thank you

  • Elliot

    Thank you for this, I’m extremely grateful and pleased it still works!

  • Luke

    Thanks so much that really helped!!..

  • Mike Selman

    Brilliant. Thanks for posting.

  • john

    Worked like a charm. Thank you!!!

  • Herman

    Thank you so much!!!

  • peter

    thanks so much. your article was very clear. this was an annoying problem for a long time and is now resolved.

  • GILL

    Fantastic fix – been bugging me for ages. Thanks.

  • Aziz M. Bey

    I just spent 3 hours on the phone with Tech. Support and they couldn’t fix the issue. I spent 5 minutes finding your article and now everything works!

    • jon

      I just spent 23 minutes with a customer who couldn’t look this up for themselves! 😉

      • julie

        I’m doing this now! LOL

  • RDesroc

    Unable to move messages – all this time fighting this thing and even on new 5S . One would think APPL would not include this issue as far back as my 4! YOU ARE MY HERO!!!!! When I return home from hiday will do my iPad. Simple to fix with your instructions. Thank You!!!!

  • ojenyc

    Hi Kevin:

    These instructions are pretty straight forward. We encountered the issue at our office with a new iphone5s. even after adding INBOX and having all the appropriate settings (incoming and outgoing email address, pw etc) we also had to
    “map” the folders for SENT MAIL, TRASH, OUTBOX etc, once that was done we were good to go.

  • judy

    Even I could succeed using these instructions!

  • Alison

    Thank you

  • alex

    brilliant worked first time no problem keep up the excellent help

  • Jim

    Thanks – that was driving me crazy!!!

  • Soha

    Thank you for this detailed, yet simple instruction how to rectify this annoying problem. I read and tried a few others to no avail but this really worked. As a matter of fact it solved another problem too. My sent messages were not appearing in “Sent” mailbox and now they are. So it killed two birds with one stone.
    Thanks again and all the best.

  • Sizscesia

    A clean fast is better than a dirty breakfast. MymnImpumeGep

  • steve

    brilliant, thank you

  • Joel

    Thanks for the instructions. Unfortunately, even after deleting and then re-adding my e-mail account (under “Other”), I’m still getting the “Unable to Move Message” notice when I try to delete an e-mail message. And I still don’t see an “Advanced” tab associated with this account in Settings. I’m using iOS 7 and an iPhone 5S. I suspect that your instructions were composed during the reign of iOS 6. Are there revised instructions for iOS 7?

    • Kevin Craighead

      Hi Joel, Yes the instruction were made for iOS6 and I haven’t had a chance to re-visit them for iOS7. I did notice that the way email accounts are created had changed slightly so I may need to tweak things to get them to work.

      I am actually surprised that Apple didn’t take the opportunity to fix this during the iOS7 update.

      • Tiffany @ No Ordinary Homestead

        Thanks for this article. For iOS7, it’s a bit different, but after a bit of poking around I found where the problem is. They’ve moved the Advanced button to a different area, so if you try re-adding your accounts via IMAP you’ll just start going crazy because they are probably already set up correctly.

        So, you go to Settings and select the account you want to edit. Then, on that account screen where you can set to check mail, sync notes, etc, you’ll see your account email address and an arrow. Click there and you’ll get an options screen. Go down to the bottom there and you’ll see Advanced. From there, just follow Kevin’s instructions above and you should be good to go!

        Thanks again! This was a super annoying issue but a really simple fix in the end. 😉

      • James

        I’m on iOS7 and this worked fine. Thanks!!

      • lieven

        It does work for IoS7 as well! You just have to click 2 times on “Account” in order to arrive in the advanced settings of your mail account (where your IMAP server settings are. At the bottom of that page, you click on “advanced” where you then just scroll donw untill you see the “Pre fix IMAP field”.

  • Luc Perreault

    Right on! Thank you for the IMAP solution!

  • Spanners

    Woo hoo! Thanks for this solution. Worked 100% for me.

  • Chuck Tucker

    Thanks a million. after 5 days of total frustration, worked like a charm

  • Hemant Malik

    THis roblem was driving me crazy as I was never able totrash all spam emails.

    The article was very clear and helped me sort the issue straighaway.

    Thans heaps for the same.

  • Mimms

    Thankyou thankyou thankyou *kiss*

    • TP

      BRILLIANT! Thank you very clear and easy to follow instructions and it worked!

  • Susan Davis

    Thanks ever so much! Easy fix, brilliant find!

  • christy

    I’ve NEVER found any online advice to be helpful AND free! LOL! I am BEYOND GRATEFUL! Thank you!!!

  • Faheem

    Thank u so much !

  • Naomi

    Worked like a charm! Thanks!

  • Meagan

    I set my email up through Microsoft Exchange and didn’t have the advanced tab so went and added it through other. While it fixes the problem of deleting emails it creates the problem of my contacts/calendars are now not synced. Anyway to fix the problem w/o setting up account through other and still keeping it in Microsoft Exchange so that I don’t lose all my contacts/calendar info?

  • Daniel

    Thanks a lot! That eliminated a major headache.

  • Didier

    Thanks it’s now fixed and it was done in 2 minutes. Brilliant

  • Melody

    Worked great. Easy to follow. Thank you!

  • mtayloruk

    First hit on google, worked first time I tried it. Clear instructions. Perfect, thank you.

  • Preston

    I just did this and it worked like a charm. Not sure if it is the proper thing to do, so do so at your own risk.

    Go to Settings; Mail, Contacts, Calendars; Email account; Advanced.

    Go to Deleted mailbox; Select Trash under “On the Server”. Go back twice and hit “Done”.

    Obviously, this will send mail deleted from the inbox on your phone to the “trash” folder on your server (make sure that is what you want), but also to the trash folder on the device.

    Voila. Good luck.

  • Adrian

    A painless fix on an iphone 3GS. Many thanks indeed for solving this irritating issue.

  • Rachel Vallis

    Hi… I know this is kind of off topic but I was wondering which blog platform are you using for this website? I’m getting fed up of WordPress because I’ve had problems with hackers and I’m looking at options for another platform… I would be great if you could point me in the direction of a good platform. Moreno Valley Roof Contractors, 22440 Mountain View Rd., Moreno Valley, CA, 92557, US, 951-999-4300

    • Kevin Craighead

      It’s WordPress but I have a couple of security measures in place to keep the hackers away. If you are experiencing problems I suggest you install both WordFence and Stealth Login to secure your blog.

  • Eman

    Very good and thanks! My question is; How did you know this?

  • B

    It didn’t work for me. I have a n iPhone 3GS whether that makes a difference?

  • Sophia Mason

    Thank you!!!! Now for the same problem on my I pad

  • Shona

    Thanks for the help!

  • Sam Ndichu

    Thank you so much Craighead this helped me alot. from Kenya. the land where Obama’s father came from.

  • Wilbur Shenk

    This did the trick, thank you!

  • Kevin

    I added the “INBOX” as you instruct, but am still having issues. Sometimes my mail will get moved to trash without any issues and sometimes I still get the pop up message that says “unable to move message.” It works then it won’t then it will work again. Any thoughts?

  • Pete Gee

    Excellent, well done – many thanks indeed !!

    • Bill Woloszyn

      Neither my Hotmail or my Icloud display IMAP Path Prefix. I went to Settings>Icloud, highlighted my email account and tapped it, went to Advanced and there is no IMPAP field displaying. Am I missing something here?

      • Kevin Craighead

        thanks for the message!

        If you can’t see the advanced option you have probably added the account using the handy buttons provided on the iPhone that say: iCloud, Exchange, Gmail, Yahoo, AOL, or Hotmail.

        Using these buttons automates the process of adding the account so it doesn’t ask you for incoming and outgoing servers. However doing it this way only gives you the option to edit very basic stuff so the advanced button does not appear.

        What you need to do is add the account using the “Other” option at the bottom of the list (instead of picking one of the big buttons) and manually add all the requested information such as the incoming and outgoing mail servers.

        When you do it this way you will have more control and be able to edit the Advanced stuff.

        As a matter of interest if you have a Gmail account you will see the advanced button even if you set it up using the big Gmail button. None of the other options do — perhaps due to a recent iOS update changing the options.

        I know the next question I’m going to get asked is ‘how to manually add IMAP email account on the iPhone?’ so I have updated the article with a link to a page that shows you exactly how to do this.

  • Randman

    Thanks for the elegant presentation. It worked perfectly.

  • Anne

    Worked perfectly on my iPhone and iPad. Thank you

  • stephanie

    thx. x

  • Kristine

    Terrific! Fixed immediately… once ensured I hit “account”, then “done”. Much appreciated.

  • Puneet Rao

    Thanks allot I was facing this problem from quite some time. Thanks it was quick and easy solution.

  • Amy

    I followed these instructions. Worked like a charm. Then deleted the word INBOX, and it still worked. However, all my notes have now disappeared! HELP!!

  • John

    Thank you SO much. I never would have thought to try that!

  • Kelly Allen

    Worked like a charm! Thank you so much!

  • http://www.sherrylowry.com Sherry Lowry

    Kevin, thanks a BUNCH! I just ran into the “unable to move to trash” error message on my new iPhone5 this morning. Your post resolved the issue for me – and yes, I did THINK i had completed the steps, but found I had not. After entering the all CAPS = INBOX I had gone back through the top-left Accounts step but failed to then hit “Done”

    Once i had done that, THEN I could delete email AND it actually went to the trash, and could then also delete the trash successfully. Thanks for taking the time to add that caveat.

    I’m Appreciative – from Austin Texas

  • phil

    My questions are: but why and what is it doing when you complete that function?
    Are there any side effects by setting the path to INBOX?

    Thanks!

    • Kevin Craighead

      I’ve not found any side effects to the fix – it’s all good! :)

      • Bill

        I have an IPhone 4S with this problem. Followed your instructions but I don’t have an advanced button.

        • Sean

          Me too, I do not have the advanced button on my iPhone 4s. Somebody please help!!!! :(

          • Rick

            After you tap your email account, on the screen that has a big red Delete Account button, tap the account name again at the top just under “IMAP”. Then scroll all the way down and you should see Advanced.

  • Karl

    Thanks, very useful, this had annoyed me since I switched my mail to IMAP a couple of days ago.

  • Huseyin

    I have called apple to fix the problem and they tryed to charge me$19.95. When i was on the phone with them i found your link and i hung up the phone. I will be more than happy to send the money to you. Thanks

    • Kevin Craighead

      Ha, ha, ha – that’s very kind but not necessary! Your gratitude is more than enough payment. :)

  • Carol

    Thank you – it worked great.

  • jan

    thanks a bunch!!!! that was driving me crazy! I have three email addresses so you can imagine!

  • Heymanth

    Supercool fix thank you very much

  • http://www.jacquesviljoen.co.za Jacques Viljoen

    Thank you SOOO much! I felt like throwing the phone every time I got that message!

    You’ve got a brilliant site!

    Thanks again!

  • Nick Schlickenmayer

    Thanks for sharing this simple solution. You are a great resource!

  • Paul

    Wow, 30 second fix. Perfect. Thanks!!!!

  • Ian Baker Photography

    Thanks for this, its been driving me mad, all working dandy now, easy when you know how! Thanks Kevin, no thanks to Apple!

    • Bryan Hodges

      Thank you so much, this drove me crazy for weeks. I appreciate the site.

  • Bob

    Thank you!!!

    • Melissa

      Thank you!!!

    • Joan Quinlan

      Thank you very much. Your notes solved my iPhone 5 problem…. “Message could not be moved to the mailbox trash “

  • http://www.dailytrudge.com Michael

    Perfect information. I spent about a half hour f-ing with it on my own because I don’t like to ask for help. I gave up and found your article and fixed it in 1 minute. Works on iPhone and iPad. I retweeted it to mt 2,000+ followers. :)

  • Victoria Day

    You are a genius – please come marry me right away

  • anna

    Thank you for your persistence in finding this solution: it was such a relief to be able to not have that message come up at each deletion attempt. It feels like a functioning system now.

  • Mk

    Thanks!!!!!After trying several suggestions, YOURS WORKED!!!!!

  • Meischan

    This Fixed Worked GREAT…..

    THANKS A MILLION

  • Fil Booth

    I’m not computer savvy at all, but your instructions were easy to follow, even for this artist! I did have to go through this twice because I didn’t have a “done” button. Thanks!!

  • Rach

    Amazing! Thanks so much.

    • Loni

      This was very helpful! It fixed a problem that I’ve been having for months in a matter seconds.

  • [email protected]

    Thanks a million!

  • Marcia

    Worked perfectly for us. Thanks.

  • Lindy

    Thanks a bunch, for sharing your knowledge. Worked like a charm and have saved me a lot of time and effort. Best wishes.

  • Marie

    Thanks so much for helping with this problem on my iPhone 5. I wasted hours trying to sort out how to delete my mail before finding your solution.
    Thanks again!

  • Gay Sherlock

    Thought it was something I’d done wrong until I saw it was quite a common problem! Fixed in 5 minutes – thank you

  • John T

    Not very good at this fancy technology but I managed to follow your simple instuctions and BINGO. Thank a lot.
    John T

  • jayeola

    Thanks!

  • John S.

    Give this man a million dollars. Thanks for the perfect fix!

  • Will Halls

    Worked a treat thanks!

  • lance

    It is the perfect fix!!

  • Lizzie

    brilliant – thank you so much! After spending the last few hours getting a bit cross and panicky, you’ve solved this completely for me. THANK YOU!

  • George Goldberg

    Thanks so much for your help. The “unable to move messages to trash” message was constantly popping up and driving me crazy. Your quick fix is a life-saver.

  • Sean Q.

    Did the trick, thanks so much!!!

  • bob p

    thanks for the tip, it was very helpful!!!!

  • Chris

    Thank you from Canada!

  • Pam Ringo

    Thank you SO much! I was beginning to think I was crazy because I couldn’t find a solution. Yours worked perfectly! Thanks for sharing it! :)

  • Dan

    Kevin… You’re the best!

  • Scott Franklin

    It’s a “bug” that’s in iOS’s through 6.01. One would think that would be noted either in the iOS setup or the Apple site (either it’s NOT or it’s “hidden”. Even using “unable to move message” won’t uncover it in Apples index).

    Your fix works as advertised; thank you VERY much for making sure it’s out there!

    Scott

  • MoreThanDanny

    This issue has been bugging mine and my wife’s iPhone since day one of using IMAP and was a contributing reason for me to do a clean restart with no restore on my phone. To find this bug happening again after spending hours putting in settings, setting up mail accounts and arranging 10’s of apps, my phone almost got murdered. So glad I found your tip. In retrospect, I’m glad I did the clean reset as well. Thanks for stopping the murder of 2 iDevices.

    Kindest regards,
    Danny.

  • Deltady

    It worked! 10x!

  • Jim

    Thanks for that!

  • daz

    Great – simple fix for a problem that should not exist. Thanks!

  • Russell

    Thanks for publishing this tip.

  • Michelle

    After visiting several other sites and trying many of their “solutions” which were not solutions at all, I was thrilled to find yours. Your step-by-step instructions were very easy to follow and best of all, it worked! Thank you!

  • Adam

    Thank you! Simple solution that worked! Brilliant!

  • http://chuckleaduck.com Crowden Satz

    Excellent. Took a bit of further tweaking with toggling the account on and off but without the IMAP info it would have all been for naught. Thanks!

  • DS

    It worked, Thanks for the help

  • Rich Frainier

    Great tip!

  • http://www.worldfax.com Mario Rivera

    Thank you… The solution was so simple and it worked. I would have never guessed it was the inbox. I had the same issue on my ipad for a year but did not look for a solution until I got my iPhone 5.
    Thanks again.
    Mario

  • Curtis

    Wow awesome. This resolved my problem on the ipad4. Thank you

  • Dianne

    I received a new iPhone5 for Christmas and was having a problem with being able to move emails to the trash, and this solved my problem! Thank you so much!

  • Brian marks

    Thanks for the info regarding e mail trash.
    Yes it worked

  • http://www.nicolelennox.com Nicole

    Worked perfectly! This was driving me crazy for months. Thanks for sharing

    • James Kahn

      I was having this problem on a new iPhone 5. This solved the problem. Thanks.

    • mickthemiller

      It’s a wonder that I haven’t thrown my “wonderful” new iphone at the wall. These error messages just annoy me. Your solution to the “unable to move…” error message actually works – I have no idea why, but I am truly grateful!

      • deb

        Thanks worked a treat!!!!

  • Michelle LeGault

    Thank you – this worked perfectly the first time! Was getting no support from my web hosting company.

  • AS

    THANK YOU!!! Worked perfectly!

  • MBR

    Fantastic – thank you very much!

  • Dan H

    Highly Dubious that such a simple procedure could possibly work for me, after trawling the confusing and convoluted rants of other webby fixers.

    It did, straight away! So bookmark this page, and give the man a knighthood.

    Thanks.

  • Matt Kohls

    Perfect! Clear, quick, and works as advertised.

    • HK Carbon

      This issue was driving us insane, your solution was not only illutstrated excellently it also worked perfectly!

      Hiren

  • http://rickyleepotts.com Ricky Potts

    I was having this issue. I restarted my phone, and it fixed it. Not sure if the process above works, but restarting fixed the issue for me.

  • KD

    Thank you so much. Was driving me crazy. Now working:)

  • Caswil

    Worked for me. Finally!!!!

  • Michael

    Excellent advice thanks. It was driving me mad too and you provided an instant solution !

  • Graeme Bellis

    For an Exchange Account under iOS6 just turn the Mail “OFF” wait for it to detach (a tick appears) and then turn it back “ON”.

    • Kevin Craighead

      Thanks for that – I don’t actually have an Exchange IMAP account so I can’t verify that works myself.

    • bilart

      I had the same issue. I changed the name to INBOX and it didn’t help. Disconnecting and connecting again the “Mail” helped. Thx for the tip.

  • Heidi

    Thank you for the information. It helped. I couldn’t find it easily anywhere else.
    Thank you.

  • Ann

    Worked. Thanks! Very quick fix.

  • Inge

    Thank you!
    Good description, and it works!!!!

  • D B

    Worked great !
    Thanks for posting

  • Alice

    Thank you!! Much appreciated.

  • http://phoenixdigitalweb.com John

    Worked!!

  • Angela

    OMG! Thanks so much! Finally fixed this problem. I used to just delete the emails on my android phone, but when I moved to iPhone (reluctantly), I couldn’t delete messages. Thanks!!

  • msfidget

    Worked! Thanks so much!

  • Judi Allen

    Fantastic instructions! I was able to take care of this problem that has been driving me crazy since I got my new Iphone5 a month ago.

  • brian

    Excellent solution. I really admire people who take the trouble to share their knowledge without financial gain.

  • http://www.joelkatzdesign.com Joel

    Fabulous instructions. Simple, clear, lucid, well organized. Thank you so much. You might be interested in my book on information design. Yours is excellent.

    • Kevin Craighead

      Thanks Joel that is a big complement coming from an expert that writes about information design.

  • david

    a very good site with easy to understand information. Thank you and keep it up-David.

  • Terri Youngblood

    This solved the problem for me! Thanks

  • Des

    Thank you so much – brilliant – where do I send the cheque?? lol

  • Michael Cahoon

    Great fix! Thanks as I am not use to IMAP having expediences only with pop3. Best wishes

  • Tom

    Very easy with pictures attached to verbal directions. Better than most directions I’ve seen. Thank you so much!

  • Tom

    Great fix for a very annoying problem. I thought that once I had a new I-Phone 5 the problem would disappear. I am most grateful for the help. Now I can sleep at night!

  • Cody

    This has been driving me freakin nuts for several years, one less thing to get pissed about. Thank You!

  • Craig Hirshberg

    Worked great! Just be sure NOT to hit Cancel when backing out of the screens or it won’t remember the INBOX thing. Hit DONE when it is available.

  • Martin

    Thank you for a nice fix to an annoying problem.

  • Doug Lodge

    Thank you Thank you!

    I read many other pages on this how to fix problem and others said they sometimes worked but non of them worked for me.

    I was a little leary of this fix but had nothing to lose, gave it a shot and it worked.

  • Charbel

    Excellent work. This was a pain point for a long time and u helped me fix it in a minute!

  • Jeremy

    Very helpful. Fixed two mail accounts on my iPhone. Thanks so much!

  • Karen VanEmbden

    I followed directions to be able to trash emails, but did not get a “done” button to finish with. Any suggestions?

    • Kevin Craighead

      Make sure you have the latest version of the iPhone iOS installed. You can do this direct from your iPhone via WiFi or via iTunes.

  • Mike

    This works well on my iPhone but still have the same problem on my MAC. Any ideas?

    • Kevin Craighead

      Not come across this issue on a Mac before but you might want to try removing your email accounts and adding them back again as a starting point. In the meantime I’ll see if I can find out anymore about this issue and if I do – I’ll create a new post for it here on my site. :)

  • http://petsci.co.uk James

    Worked perfectly for me, thanks!

  • http://w2wcs.com Randy

    Great Job, I tried several online fixes without sucess, but this one did the trick. Keep up the good work!

  • Triumph

    If this didn’t work for you at first, make sure you press ‘done’ after setting the path and exiting the advanced email settings screen. If you press the home button to exit without having pressed ‘done’ it does not update the change and the problem will persist.

    • Kevin Craighead

      Thanks Triumph – I have updated the article with your tip.

  • David

    Thankyou. A very simple explanation which does the job. This problem was sending me mad too and now it’s fixed.

  • Ken

    Awesome! This issue just started happening to me when I opened the mail app…same error popping up repeatedly…so frustrating. Thanks a million!

  • Mike

    THANK YOU !!!!!!!!!!!

  • Peter

    None of the ‘experts’ at the Apple dealers could help me. They all told me the problem lay with my service provider. I have lived with this for more than a year. Now I’m happy and clear of my old junk emails. A big thanks to you.

  • Ted

    Thank you VERY much !!!!!!!

  • cheri

    I’ve been living with this issue for a long time and was about to fling the iphone out a window. The Apple “Geniuses” I talked to were not so brilliant…You obviously are. Thanks for sharing!

  • sam

    I had this problem with multipe email accounts on my iPad….it worked for that too! Thanks so much for the easy helpful advice.

  • Joas

    Great, thanks :-) it drove me mad, too.

    At first I was a little bit disappointed since it didn´t work on my iPhone. What was the problem? I have two different imap e-mails accounts with a different domain but they are hosted on the same e-mail Server. Only when I changed both, the error message disappeared!

  • article

    My brother recommended I might like this website. He was
    totally right. This post truly made my day. You cann’t imagine just how much time I had spent for this information! Thanks!

  • http://go4.tv Skg

    Wow! Thanks! I have been looking for a working solution for some time. Can you explain why this works? Why inbox and why in all caps? Thank you again.

  • Dave

    Nice one. Worked. Cheers.

  • Mohammed

    Thanks

  • Mohammed

    It was very spimple and very helpful.

  • Craig George

    Kevin, I have two email accounts on my iPhone — a gmail account and an exchange account. The gmail account is listed as the default account.

    I’m having the unable to move message with the exchange account. When I follow your steps above, there is no Advanced button available for the exchange account.

    What’s strange is that it’s only three messages I can’t delete. They’re deleted on my PC, but not on the phone. The problem happened a couple of days ago, and I’ve deleted many other emails from the phone since then. It’s just these 3 that are “stuck”.

    Thanks for any help you can offer.

    • Craig George

      I should add: These were emails I deleted on my PC, but are still showing on my phone.

    • Kevin Craighead

      The “advanced” setting I described only appears on IMAP based accounts on the iPhone. I would imagine that you have your gmail account setup using IMAP so the setting will appear there. Exchange is configured completely differently and doesn’t have the advanced option.

      From the way you describe the issue it sounds like the iPhone has cached the mailbox contents. I would suggest deleting the Exchange account from your phone then recreate it again from scratch. That should force the iPhone to recreate the mailbox and refresh it based on the latest content on your Exchange account.

      Let me know how you get on!

      • Craig

        Kevin, none of the fixes worked. I finally deleted the account and added it back — that fixed it.

        Thanks for your help.

  • Randell Rowe

    OMFG!!!! after reading pages and pages of so called fixes and deleting and adding my account several times, this is the only fixed that worked. I was very doubtful, but it worked straight away!
    Thank you so much!!!!!

    • Kevin Craighead

      This problem drove me mad too so once I found a fix I had to publish it to help others. Glad I could help!