How to fix iPhone IMAP error “unable to move message to trash”

Last updated : 6 December 2013


When moving or deleting an email on your iPhone you get the error:

iphone unable to move message

Unable to Move Message: The message could not be moved to the mailbox.

This only happens if you are using IMAP servers for your email and isn’t an issue for POP mailboxes.

Are you a hotmail, live.com or outlook.com user?

This fix does not work for hotmail, live.com, or outlook.com because Microsoft does not use IMAP, it uses Exchange Active Link (EAS).

To fix this error you can either:

It should work if you use Microsoft Exchange services such as Office365.

 

How-to fix this error

1. Press the Home button and choose Settings.

iphone settings

2. Scroll down and click Mail, Contacts, Calendars.

iphone mail contacts calendars

3. Tap your email account.

4. Scroll to the bottom and click Advanced.

iphone mail advanced

Can’t see the Advanced button?

Some visitors have reported that they do not see the Advanced button. If this happens to you then you have to delete your IMAP email account and add it again manually. Follow these instructions to add your email account to your iPhone manually. This will then let you see the Advanced button.

5. Scroll to the bottom and tap the empty IMAP Path Prefix.

iphone imap prefix

6. Enter INBOX in capitals, then click ‘Accounts’ at the top left and click ‘Done’ at the top right twice to close the settings.

Can’t see the IMAP path prefix?

Some visitors have reported that they do not see the IMAP prefix. If this happens to you then you have to delete your IMAP email account and add it again manually. Follow these instructions to add your email account to your iPhone manually. This will then let you see the Advanced button.

iphone imap prefix fixed

7. Press the Home button and then re-open Mail.

8. You will now be able to delete or move your emails on your iPhone.

Did you find this article helpful?

If you found this article helpful please take a moment to tweet, like, or share this article by using the buttons at the top or bottom of this page. I’d really appreciate it. :)

Also, if you are feeling really generous after having your issue solved please leave some encouraging feedback in the comments section at the bottom of the page. I love getting feedback from visitors. It encourages me to find further solutions to those awkward little iPhone, iPad, MacBook, and Mac problems that we all suffer from.

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Kevin Craighead

Director at NetChimp
Kevin Craighead is the Director and founder of NetChimp, a highly regarded web design agency with offices in York and Aberdeen in the UK. Over the last 15 years he has provided advice for huge multi-nationals - like BP and DuPont - to small businesses and local authorities. Originally from Scotland Kevin enjoys all things techie and electronic.

Comments

  1. Worked. Fixed. Yay! So easy when you know how! Thank you so much. :-) :-) :-)

  2. Richard Hazell says:

    Yep that fixed it.. There are a whole host of problems i am having with emails and this is a nice easy fix. Thank you from 365Drills and Richard.

  3. Bill Bradshaw says:

    Thank you so much, this was a godsend! I run and eBay store and get hundreds of emails a day,this makes managing them on the go so much better.

    Thank you!
    Bill

  4. Thank you so much ! the problem has been driving me crazy for weeks. I went to Apple store, my phone provider, my email provider, none of them can fix it. I searched and found this article, it just solved my problem in a minute ! So relieved. Thanks.

  5. Yipee it worked, thanks

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