Simple solutions to complex problems

Our mission is to help you troubleshoot and find solutions for common problems found on iPhone, iPad, iPod Touch & Apple Watch .

Our specialty is explaining complex technical concepts in a simple, easy to understand way. This makes it perfect for a smartphone owner  with average, or below average computer skills to understand.

iPhone troubleshooting

We try not to talk down to you – and do our upmost to explain the background behind issues so you can learn why a problem occurs. This means you get to fix your problem straight away and have enough knowledge to avoid it  happening again.

In sort, our iPhone troubleshooting & repair tips and guides are designed to make fixing your Apple device easy.

Best of all – they are all completely free!

Client testimonial

Tom said: “Very easy with pictures attached to verbal directions. Better than most directions I’ve seen. Thank you so much!”

Joel said: “Fabulous instructions. Simple, clear, lucid, well organized. Thank you so much. You might be interested in my book on information design. Yours is excellent.”

Our solutions are sourced from reputable websites around the web such as Apple Support and use words, images and video to show exactly what you need to do. Unlike these website the instructions are simplified with easy to follow steps guiding you what to do at each stage of the process. This approach guarantees results as long as you follow along.

We have found many visitors prefer our articles to those found on the Apple site because they are so easy.

Articles such as:

We are happy to report that what we do seems to work with over 10,696,648 visitors helped with their Apple mobile device issues since 2011.

Download our FREE iPhone troubleshooting checklist!

iPhone troubleshooting guide - coverClick the button below to download our FREE iPhone troubleshooting checklist (which also works for iPad & iPod Touch devices too). 

This simple to follow checklist explains the steps you should take to try and fix your device. It fixes most generic issues such as:

  • Non responsive or hung devices
  • Devices that don’t switch on
  • Charging issues
  • Hung Apps
  • Devices that won’t upgrade

Of course it doesn’t cover everything so if you can’t find the solution to your exact problem then feel free to search for your specific issue using the search bar. Or feel free to browse through our extensive list of common issues.

No signup required – just click the link and download!

Download the FREE checklist

P.S. If you still can’t find a suitable solution then feel free to contact us and we’ll try to find one for you.

What visitors say about our help

Some kind comments left on my articles (click the + to read the full comment):

I saved so much time!

I spent:

  • 2 hours troubleshooting on the Apple forums
  • 30 minutes at a Genius Bar
  • countless minutes working with my isp and trying different settings

to solve this problem. And then 2 minutes with this article not only solved this problem but also fixed the problem with sent mail not showing up in the sent folder. This is on 4 devices my wife and I own.

Thank you. I can’t believe no one else knew this.

Lafe Dutton

Nobody could fix it - except you!
[simple-author-box]

Thank you so much! The problem has been driving me crazy for weeks. I went to Apple store, my phone provider, my email provider, none of them can fix it. I searched and found this article, it just solved my problem in a minute ! So relieved. Thanks.

Lilis Su

Other sites 'solutions' did not work - yours did!

After visiting several other sites and trying many of their “solutions” which were not solutions at all, I was thrilled to find yours. Your step-by-step instructions were very easy to follow and best of all, it worked! Thank you!

Michelle

About the Founder

Kevin Craighead, Tech WriterOur main technical expert and website editor is Kevin Craighead who has 40 years computer experience. He started playing on games consoles in 1978 with the Adman Granstand 3600 and was hooked.

After passing both H.N.D. and S.N.C. qualifications in Computer Data Processing he had a successful career in a variety of computing roles for blue-chip multinationals. This led him to setup his own Web Development agency in 2003.

When the Apple App store was launched in 2008 this resulted in him learning App Development. After getting his first iPhone in 2009 he embarked on the intensive study and support of Apple mobile devices.

With 10 years experience with iPhone, iPad and iPod Touch products and his instance on producing clear, simple instructions he has helped make this one of the most popular Apple support website online.