Our mission is to help you troubleshoot and find solutions for common problems found on mobile tech devices such as the Apple iPhone, iPad, iPod Touch & Apple Watch or Android devices by Samsung, Xiaomi, Oppo, and others.

troubleshooting iPhone, iPad, iPod, Apple Watch and other smartphones

Our specialty is explaining complex technical concepts in a simple, easy to understand way. This makes it perfect for owners with average, or below average computer skills to understand.

We try not to talk down to you – and do our utmost to explain the background behind issues so you can learn why a problem occurs. This means you get to fix your problem straight away and have enough knowledge to avoid it happening again.

In short, our iPhone troubleshooting & repair tips and guides are designed to make fixing your device easy.

Best of all – they are all completely free!

Client testimonial

Tom said: “Very easy with pictures attached to verbal directions. Better than most directions I’ve seen. Thank you so much!”

Joel said: “Fabulous instructions. Simple, clear, lucid, well organized. Thank you so much. You might be interested in my book on information design. Yours is excellent.”

Reputable troubleshooting articles

Our solutions are sourced from reputable websites around the web such as Apple Support and use words, images, and video to show exactly what you need to do.

Unlike other websites, the instructions are simplified with easy-to-follow steps guiding you on what to do at each stage of the process. This approach guarantees results as long as you follow along.

We have found many visitors prefer our articles to those found on other websites because they are so easy to follow and understand. Articles that cover topics such as:

Our articles are packed with useful, actionable tips that will help you fix and maintain your smartphone, tablet, or computer.

We have helped over 15,571,378 visitors troubleshoot and fix their devices issues since 2011.

Download our FREE iPhone troubleshooting checklist!

iPhone troubleshooting guide - coverClick the button below to download our FREE iPhone troubleshooting checklist (which also works for iPad & iPod Touch devices too).

This simple-to-follow checklist explains the steps you should take to try and fix your device. It fixes most generic issues such as:

  • Non-responsive or hung devices
  • Devices that don’t switch on
  • Charging issues
  • Hung Apps
  • Devices that won’t upgrade

Of course, it doesn’t cover everything so if you can’t find the solution to your exact problem then feel free to search for your specific issue using the search bar. Or feel free to browse through our extensive list of common issues.

No signup required – just click the link and download it!

P.S. If you still can’t find a suitable solution then feel free to contact us and we’ll try to find one for you.

What visitors say about our iPhone troubleshooting articles

Some kind comments left on our articles

I spent:

  • 2 hours troubleshooting on the Apple forums
  • 30 minutes at a Genius Bar
  • countless minutes working with my isp and trying different settings

to solve this problem. And then 2 minutes with this article not only solved this problem but also fixed the problem with sent mail not showing up in the sent folder. This is on 4 devices my wife and I own.

Thank you. I can’t believe no one else knew this.

Lafe Dutton

Thank you so much! The problem has been driving me crazy for weeks. I went to the Apple store, my phone provider, my email provider, none of them can fix it. I searched and found this article, it just solved my problem in a minute! So relieved. Thanks.

Lilis Su

After visiting several other sites and trying many of their “solutions” which were not solutions at all, I was thrilled to find yours. Your step-by-step instructions were very easy to follow and best of all, it worked! Thank you!

Michelle

About the Founder

Kevin Craighead, Tech WriterKevin Craighead has been iChimp’s Editor-in-Chief since 2011.

His passion for tech products including Android and Apple devices is evident in the expert help he provides. Since getting his first iPhone in 2009 he embarked on the intensive study and support of Apple devices. He did the same with Android products after buying a Samsung Galaxy S3 in 2013.

Kevin is an Apple Certified Independent Technician after gaining AppleCare service certifications for both iOS and Mac.

With 10+ years of experience with smartphones, tablets, and other portable tech and his instance on producing clear, simple instructions he has helped make iChimp one of the most popular Tech troubleshooting websites online.