Hi, I am Kevin Craighead.

Kevin Craighead, Tech Writer & Apple product expert

Kevin Craighead, Tech Writer & Apple product expert

I am completely obsessed with understanding how Apple products work – especially mobile devices such as iPhone, iPad, iPod Touch, and Apple Watch.  For years now I have been helping people learn how to fix issues with their Apple devices for themselves.

30 years hardware and software experience

I’ve been fixing hardware and software issues since the early 1990s. Firstly with my helpdesk support role for a large multinational before specializing in mail systems in the late ’90s. This included designing and installing complex mail systems for large multi-nationals such as Conoco and Budget Rent-a-car.

Network Security qualifications

This in turn led to a study of computer security with me gaining Cisco network security qualifications and co-authoring a US patent in 2005 entitled “Method and apparatus for protecting a remediated computer network from entry of a vulnerable computer system thereinto“.

In the early 2000’s I also began working with early content management systems and network security before starting my own design agency in 2003. Since then I have designed, built, and maintained hundreds of websites for clients – ranging from small one-man bands through to local government portals and multi-nationals.

Apple expertise and qualifications

Due to the popularity of the App Store, I started getting requests from clients to build Apps. This resulted in me getting my first iPhone in 2009 – The iPhone 3GS. This gave me in-depth exposure to the Apple ecosystem so I learned a huge amount about iOS and Apple mobile devices.

It is also worth mentioning that I expanded my expertise by becoming an Apple Certified Independent Technician after gaining AppleCare service certifications for both iOS devices and Mac computers.

As a result of my studies, qualifications, and experience I have an in-depth technical knowledge of computers, networks, computer security, the internet, and mobile technology.

10 years experience problem-solving iPhone, iPad, and Apple Watch issues

I soon discovered a weird bug in the iPhone’s email App. When I tried to delete a message it said it couldn’t move it to the trash.

Apple couldn’t (or wouldn’t) fix it, and none of the articles I found online worked so I had to find the solution myself. This involved tedious research, trial, and error but my vast technical expertise and in-depth Apple product knowledge helped me solve it.

The simple step-by-step solution I created on how to fix the “Message Could Not Be Moved To Mailbox Trash” error was hugely popular and helped hundreds of thousands of people around the world. Encouraged by this early success I continued to develop new solutions to age-old problems for the iPhone, iPad, iPod, and Apple Watch.

Since then I have helped hundreds of thousands of people on this blog with a variety of issues with mobile Apple tech.

You can contact Kevin via the contact page or connect with him on LinkedIn, or Facebook . You can also see his expertise on Google Scholar.

How iChimp can help you

Iphone, Broken

If you’ve ever wondered:

“Where can I find the solution to iOS, iPhone, iPad, or Apple Watch problem that I just can’t figure out?”, you’re in the right place.

iChimp is where Apple insiders and hardened technical experts come for proven tips and advice.

Our effective technical advice is why geeks and nerds from all over the world read this blog and subscribe to our newsletter.

And our results-focused approach and simple step-by-step instructions are why visitors say stuff such as “I’ve been living with this issue for a long time and was about to fling the iPhone out a window. The Apple “Geniuses” I talked to were not so brilliant…You obviously are. Thanks for sharing!”

Why iChimp?

Most so-called Apple geniuses get their solutions from a cheat-sheet provided by their corporate bosses. It only includes fixes that will eventually result in them earning more money from you, such as replacing the battery for a charging issue that may actually be a software bug.

Of course, you could always talk to your GSM network provider. The guys who have 2 hour waits when you call them to ask a simple question. I’m sure you’ve learned the hard way that it can be time-consuming, frustrating, and expensive. Worst of all they rarely fix anything.

That is where iChimp comes in.

This blog is where I provide tips and fixes that Apple doesn’t want you to know about. The ones that are quick, easy, and often inexpensive.

They range from iPhone tweaks to make your device work faster through to fixes to annoying bugs – so you have the freedom to use your device how you want.