You have got a used iPhone that you can’t set up.
When you try to it asks for the email address and password of the original owner – which you don’t have or don’t know.
Now you are stuck.
You may have tried looking at a few YouTube videos.
Or a selection of webpages that you found on Google that claims to tell you how to remove iCloud lock from iPhone.
But none of them seem to be trustworthy. Either that or you tried what they suggested and it didn’t work.
You are unsure what to do now and want some clear yet simple advice on how to unlock the iCloud lock.
You are in luck.
There are a few things you can try to get your iPhone unlocked. Best of all they are all free.
Follow the steps below in the order listed to help you get the iCloud lock removed for free.
- Check if your device is stolen goods so you know which of the steps below you should do next
- Ask the seller to remove the iCloud lock remotely
- Ask Apple to remove the lock
- Try unlocking the device yourself using a free trial version of LockWiper
- Bypass the iCloud lock
- What to do if none of these options work…
Step 1: Is your iPhone stolen goods?
For some reason, they have not removed it.
This is quite common when buying used devices on eBay or Craigslist.
There are only 2 reasons why iCloud locks are not removed:
- The original owner forgot or was unaware they had to do so
- You have bought a stolen device so the owner didn’t have the opportunity to remove it
Before you begin you need to find out which reason applies to your iPhone.
You can check for stolen devices by using the Stolen Phone Checker website.
This is a free website that lets U.S. consumers check the status of any iPhone by using its IMEI number.
If you are elsewhere in the world you should use IMEI.info instead.
IMEI.info works for English speaking countries – such as the UK, Canada, Australia, New Zealand – and claims to work for 880 mobile networks from over 230 other countries too. So it should be suitable for visitors from almost anywhere in the world.
Note: If your device is confirmed as stolen then neither Apple or the original owner will be able to help you. You should skip to step 4 (below) and try a trial version of LockWiper to see if it works.
If you are still unable to use your device after trying out LockWiper then you should read what to do if none of the steps worked for you.
How to find your IMEI on your locked iPhone 
On these devices, you’ll find the IMEI on the SIM tray.
- iPhone XS
- iPhone XS Max
- iPhone X
- iPhone 8
- iPhone 8 Plus
- iPhone 7
- iPhone 7 Plus
- iPhone 6s
- iPhone 6s Plus
- iPhone 3G
- iPhone 3GS
- iPhone 4 (GSM model)
- iPhone 4s
On these devices, you’ll find the IMEI on the back.
- iPhone 6
- iPhone 6 Plus
- iPhone SE
- iPhone 5s
- iPhone 5c
- iPhone 5
Get in touch with the seller and ask them to unlock the iCloud lock on the iPhone.
If they have forgotten to do this before selling it this request shouldn’t cause a problem. 
You don’t need to worry about returning the iPhone for them to unlock it. They can remove the lock on the iCloud website remotely without physically having the phone in their possession.
So if you bought a device from a seller located on the other side of the country it isn’t a problem.
To make life easier I have created an email template you can use to send to the seller.
It explains the problem and tells them what they need to do to fix it.
Free email template
Click here to create an email ready to send to the seller. It re-directs them to an article on this website that explains what they need to do.
Simply add their email address.
When the seller unlocks the iCloud account your device will be free to setup as your own. It won’t ask for the previous owners Apple ID or password again.
If the seller refuses to help or doesn’t get back to you try the next step…
If you have a local Apple Store then you can visit them and request they unlock it.
They will unlock it under some circumstances.
You will need proof of ownership such as the original receipt.
You will also need to prove that ownership has transferred from the original owner to you. For example show a print out of the eBay transaction and the payment confirmations.
Apple may also help if the original owner has passed away and you want to gain access to the device.
They will check if it is a stolen iPhone first. If they see that it has been stolen they will not help you.
They will also refuse to help you if you can’t prove beyond any doubt that it’s your iPhone. Apple needs to be 100% sure you are the rightful owner and if they have the slightest doubt they are not allowed to help.
If you have tried to get Apple to unlock it and failed move on to the next step…
LockWiper is an App which claims it will allow you to remove the iCloud activation lock on some iOS-based devices. It can also help remove the screen passcode too if you have forgotten that.
You can download and install a free trial version for Windows or Mac computers.
Although the trial won’t allow you to finalize the unlock without buying a license it will allow you to test it out to see if it might work for your iPhone or iPad.
Technically this isn’t a free method, but you can try it before you buy it. So you can see if it will work before you commit to the cost of buying the App.
If this method looks like it will work for you then use code XFR-I7E to claim a 20% discount on the software.
Downloading the free trial
1. Go to the iMyFone website and download the free trial of LockWiper.
2. Once the software has been installed run it and select Unlock Apple ID.
The screenshots below are from my Mac computer – if you have a Windows computer they may look slightly different. Don’t panic, the software will work on your PC.
3. Attach your iOS device to the computer via a USB cable.
4. If your device is compatible the Apple ID will be removed (but only on the paid version).
5. If this method doesn’t work read on to find out what to do now…
You might not know this but you can do an iCloud DNS bypass on any iPhone to get some functionality.
You can bypass the lock so you can use your device to some things such as:
- Watch video
- Use social media
- Send SMS
This is a temporary ‘work around’ so you need to set it up again after each time you reboot your phone. This may not be too much of an issue as I rarely reboot my iPhone.
The biggest limitation is that you can only use your iPhone via Wi-Fi.
Also, you can’t do some basic things such as:
- Make calls
- Download Apple Apps
If you are desperate having tried all the previous steps then it may be a suitable option for you.
Benefits and drawbacks of doing an iCloud bypass
I’d prefer to be able to use my iPhone properly without any restrictions – so this would only be a last resort for me.
Feel free to iCloud DNS bypass and see what you think.
If you feel the Bypass is too restrictive and you would like to try to completely remove the iCloud lock so you can use your device normally then read on to see what you can try next…
Unfortunately, you have run out free options to try but there are other paid methods you can try…
However, you might argue “there are loads of other free methods you can find online and on YouTube that claims to work”.
I would advise against these.
In my experience, none of the other free methods remove the iCloud lock from a locked iPhone.
Instead, they have a variety of hidden dangers ranging from forcing you to click thousands of ads through to infecting your computer. Viruses, Trojan horses and pop-ups are some of the hellish things you can expect from these free services.
You can read more about why you should avoid these free unlock services in my in-depth article.
So what are the other things you can try?
You have the following options:
Regardless of the option you pick I wish you good luck and have my fingers crossed you are successful.
People Also ask
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 Apple support article: Find the serial number or IMEI on your iPhone, iPad or iPod touch
 Apple support article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch
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