Get your Apple device up and running. Find out how to use your device properly and personalize your settings. Learn about the new iOS or iPadOS features and how to use them
Before you sell your Apple device find out what to do to make the process as easy as possible for the buyer.
Guides that provide simple yet comprehensive instructions on how to fix many common issues with Apple products.
For more help with Apple products, see troubleshooting iPhone, iPad, Apple Watch, iPod Touch.
Apple Watch is water resistant, but not waterproof. This means it has some water resistance ability but it should not be used for diving, water skiing, or other activities involving high-velocity water. The specific waterproof ability depends on the model so it is important you can identify your Apple Watch correctly by examining the serial number …
The Apple Watch serial number can be found in the following places: On Apple Watch by tapping Settings > General > About. Hidden in the watchband slot of the Apple Watch case. In the Apple Watch App on iPhone by tapping General > About. On the box that the Apple Watch came in. On your …
If your iPhone has a black screen but otherwise works, this error is the iPhone black screen of Death. The black screen can be permanent in some cases or happen occasionally in others. Some owners complain that the black screen began after their iPhone was dropped. Others say it had no specific cause. The black …
If Apple suspects your account has been hacked it will suspend it If you receive an email or see an on-screen prompt on your Apple device which says: “This Apple ID has been disabled for security reasons” “You can’t sign in because your account has been disabled due to security reasons” “This Apple ID has …
How To Unlock An Apple ID Locked For Security Reasons And Regain Access Read »
Apple devices, such as the iPad, come with a security feature called Activation Lock. It is designed to protect the iPad from: hackers unauthorized access theft if it is ever lost or stolen. Using the Find My App owners can track their device’s movements if it goes missing. They can even remotely wipe the iPad …
How To Sort An iPad Trapped On The iCloud Activation Lock Screen Read »
This simple guide shows several ways to get rid of the annoying “This iPad is linked to an Apple ID” Message. Follow the steps to get your iPad unlocked and working properly… This guide is written for the iPad, but the information also applies to iPod Touch and iPhone devices. What causes this issue? If …
How To Bypass “This iPad is linked to an Apple ID” iCloud Activation Lock Message Read »
The iCloud Activation Lock status tells you if a device has Apple’s security system enabled on it. This is important when buying or selling a secondhand iOS device as the security system will stop you from setting up or using it. The security system is called the iCloud Activation Lock. It is controlled from the …
How To Check Activation Lock Status Of Your Device For Free Read »
What is recovery mode? Recovery mode is used to fix your iPhone or iPad if it stops responding. For example, your device may get stuck on the Apple logo, hang during a restore, or freeze during an iOS update. This mode allows you to wipe and recover a non-responsive device. It should only be used …
How To Put Your Device Into Recovery Mode (iPhone or iPad) Read »
Using the wrong passcode results in a disabled iPhone If anyone enters the wrong passcode on your iPhone too many times it will be disabled. Initially, it will only be for 1 minute. If the wrong passcode is continually attempted it will be disabled for longer and longer. Your iPhone is disabled completely when the …
How To Fix “iPhone is Disabled Connect to iTunes” On Screen Message Read »
Most of us upgrade our smartphones every 2 to 3 years. Our old phone is often sold or passed on to friends or family. So should you wipe your iPhone before selling it, trading it in, or giving it away? Yes, it is vital to factory reset your iPhone so that all your personal information …
How To Wipe An iPhone (And Reset It To Factory Settings) Read »
iPhone will automatically provide the correct email settings for the following applications: iCloud Microsoft Exchange Google Gmail Yahoo! Mail Aol mail Outlook.com email You won’t need to do anything beyond adding your username and password for your email account and iPhone will do the rest. If you use an email system outside this list, or …
iPhone Mail Settings For Popular ISP’s (IMAP, SMTP, POP3) Read »
The iPhone has icons that appear on the: Status bar Control center Home screen Settings These icons show features that are enabled on your device. These iPhone symbols can also be seen when using apps, but may appear colored black rather than the standard white. Some are common – like Wi-Fi or signal strength. Other …
Guide To iPhone Icons And Symbols On Status Bar And Control Centre Read »
If you have set an iPhone passcode then you can be sure that your data is very secure. This passcode is brilliant if your device is stolen as it prevents the thief from getting access to your personal information. The drawback is when you forget your code because it means you will be locked out …
How To Reset iPhone Passcode Without Using A Computer Read »
Over the last decade of owning and supporting Apple products, I have had to track down many lost devices using the Find My app. Without this useful tool, I would not have found my own iPhone when I lost it in the cinema. Apple’s Find My app is the new combination of 2 older apps …
How To Set Up And Use Find My App (on iPhone and iPad) Read »
This article explains what to do before selling iPhone iPad, or iPod Touch devices. These easy-to-follow instructions also apply if you plan to trade-in or give away your device as they ensure all of your personal data has been removed first. Simply follow these steps to make sure that your photos, emails, text messages, and …
10 Things You Must Do Before Selling Or Trading In Your iPhone (or iPad) Read »
According to Apple, “iCloud is the service from Apple that securely stores your photos, files, notes, passwords and other data in the cloud and keeps it up to date across all your devices automatically. iCloud also makes it easy to share photos, files, notes and more with friends and family. You can also back up …
Apple has provided flexibility when it comes to setting up email accounts on their devices. The choice is between IMAP or POP3 based email accounts on iPhone. Most people tend to use the setup wizard provided on the iPhone which creates an IMAP account by default. However, some users may prefer to use a POP3 …
The iPhone range of smartphones has very limited storage that can’t be expanded. Space on older iPhones can be as low as 16GB which can be used up quickly with video, photos, and other information. This is frustrating because you want to be able to take as many pictures as you like but once you …
How To Free Up Space On iPhone (Without Deleting Important Stuff) Read »
Like all computing environments iCloud has its flaws, but it is regarded as highly secure making it very safe to use. iCloud is secured with 2-step verification and an Apple ID so secure even Apple claims it can’t hack it. However, there have been leaks of personal information taken from iCloud that was claimed to …
Over the last decade, I have been asked about Apple’s iCloud online storage service numerous times. Even now many people are confused about the basics of iCloud, such as how to log in. This article will provide some simple tools to help you get into and out of iCloud. Specifically, this guide will teach you: …
If you have an iPhone 6, or older, liquid damage is a constant worry. Accidentally drop it in water and it can destroy your phone for good. If you do drop your older iPhone in liquid there are some simple things you can do to get it working again. But you must act quickly and …
Dropped iPhone In Water? (The BEST Way To Fix Liquid Damage) Read »
The first thing you need to know is that it is very common for an iPhone, iPad, or iPod Touch not to charge properly. In fact, according to Apple Store employees, these are among the most common issues they see. The Apple Store is packed with people whose iPhones lose their battery life really fast, …
iPad, iPod or iPhone Won‘t Charge? Why It Happens And How To Fix It Read »
What are gestures and swipes? Apple devices have a touch screen that allows you to touch the screen in different ways to control it. These are called gestures and swipes. Many of the interactions with the screen are obvious for people with smartphone experience. Apple actually claims that their iPhone and iPad devices are so …
An iOS iPhone email error has surfaced and is causing problems for many iPhone, iPad, and iPod Touch owners. The problem is that you get an error that says “This message has not been downloaded from the server” whenever you attempt to open an email message with an attachment. The problem appears to be causing …
It is easy to find out the version of iOS on your iPhone via the settings or via iTunes – as long as it is unlocked. As Apple says: “You can find the version of iOS software installed on your iPhone, iPad, or iPod on your device or in iTunes.” [1] If your iPhone is …
You have a full-strength signal and all the features of your iPhone appear to work properly – SMS, email, wi-fi. However, you find that you simply can’t call anyone on your iPhone without getting a message that says “Call Failed”. What the hell is going on and how do you sort it out? It is so …
The look and feel of the Apple iPhone interface, called iOS, was designed back in 2013. Apple released the new design as part of iOS 7 announcing that it was the biggest shake-up in the iPhone operating system since its launch. Icons were flatter and the whole operating system was simpler and cleaner. However, I …
Apple Sucks: 6 Ways Apple Got The iOS User Interface Design Wrong Read »
In my 10+ years of supporting Apple devices, I have been asked how to remotely wipe the contents of a missing iPhone, iPad, Apple Watch, or iPod Touch many times by frightened users. iPhone owners don’t want a stranger to be able to access personal data on their stolen or missing device. Or be able …
How To Securely Erase iPhone Remotely If It’s Lost Or Stolen Read »
iCloud is a completely free software tool that is pre-installed on all Apple devices – from Mac computers through to iPhone, iPad, and iPod Touch. There are a number of things iCloud allows you to do such as backup your device’s data and secure it if lost or stolen. Best of all it does these …
iCloud Setup Guide: How to Activate And Use It On All Your Apple Devices Read »
How iPhone location services work Your location is determined by Location Services. This allows Apps like Maps, Camera, and Compass to use information from cellular, Wi-Fi, and Global Positioning System (GPS) networks to work out your location. If you can’t be seen by the GPS then your position is calculated using Wi-Fi. If you’re not in …
How-to fix ‘Unable to determine your location’ Google Maps error on an iPhone Read »
When using iPhone to delete a message you may get an error message that says “Unable to Move Message. The message could not be moved to the mailbox Trash”. There are 3 main reasons why the messages can’t be deleted from your iPhone or iPad: The IMAP path is incorrect within the settings of your …
Fix “Message Could Not Be Moved To Mailbox Trash” Email Error On iPhone and iPad Read »
