Kevin Craighead biography
Highly experienced Apple Certified Independent Technician, network, hardware, and software specialist
For over 12 years I have been helping people to fix problems with their mobile devices and computers. I am obsessed with understanding how Mobile Tech products work – especially the Apple iPhone, iPad, iPod Touch, and Watch or Android devices like the Samsung Galaxy.
10 years Apple certified
I gained my expertise by becoming a qualified Apple Certified Independent Technician after gaining AppleCare service certifications for both iOS devices and Mac computers 10 years ago.
Due to the popularity of the App Store, I started getting requests to build iPhone apps. This resulted in me getting my first iPhone in 2009 – The iPhone 3GS. This gave me in-depth exposure to the Apple ecosystem so I learned a huge amount about iOS and Apple mobile devices.
This was followed by the purchase of a Samsung Galaxy smartphone in 2010 which allowed me to learn about the Android ecosystem.
Over 12 years experience problem-solving mobile tech issues online
This website began in 2011 when I discovered a weird bug in the iPhone’s email App. When I tried to delete a message it said it couldn’t move it to the trash.
Apple couldn’t (or wouldn’t) fix it, and none of the articles I found online worked so I had to find the solution myself. This involved tedious research, trial, and error but my vast technical expertise and in-depth Apple product knowledge helped me solve it.
The simple step-by-step solution I created on how to fix the “Message Could Not Be Moved To Mailbox Trash” error was hugely popular and helped hundreds of thousands of people around the world. Encouraged by this early success I continued to develop new solutions to age-old problems for phones and tablets.
30+ years of hardware and software experience
I’ve been fixing computer hardware and software issues since the early 1990s. Firstly with my IT helpdesk support role for a large multinational before specializing in email systems in the late ’90s.
This included designing and installing complex email systems for large multinationals such as Conoco and Budget Rent-a-car.
25 years of network management
This in turn led to a study of computer security with me gaining Cisco network security qualifications and co-authoring a US patent in 2005 entitled “Method and apparatus for protecting a remediated computer network from entry of a vulnerable computer system thereinto“.
In the early 2000’s I also began working with early content management systems and network security before starting my own design agency in 2003. Since then I have designed, built, and maintained hundreds of websites for clients – ranging from small one-man bands through to local government portals and multi-nationals.
As a result of my studies, qualifications, and experience I have an in-depth technical knowledge of computers, networks, computer security, the internet, and mobile technology.
Keep in touch with Kevin Craighead
If you have any questions feel free to email Kevin at [email protected] or stay in touch via his social media accounts listed below.