When you set up a passcode to secure your iPhone and you enter the wrong passcode, you will get the “disabled” message.
If you enter the wrong passcode less than 5 times then there is no problem.
However, once you get it wrong 6 times or more your iPhone will be disabled.
The length of time it is disabled for increases for each additional wrong guess.
Eventually if you make too many wrong attempts it will lock your iPhone completely until you can prove you are the owner.
The consequences of wrong guesses are as follows:
6 incorrect goes:
Your iPhone is disabled for 1 minute.
7 incorrect goes:
Your iPhone is disabled for 5 minutes.
8 incorrect goes:
Your iPhone is disabled for 15 minutes.
9 incorrect goes:
Your iPhone is disabled for 60 minutes.
10 incorrect goes:
You get the message “iPhone is disabled. Connect to iTunes” or your iPhone is completely erased if Erase Data is turned on in Settings > Touch ID & Passcode (or Settings > Passcode for iPhones without Touch ID).
Don’t panic – you can unlock an iPhone if you forgot your passcode and had 10 attempts.
If your iPhone, iPad or Apple Watch have been locked to a previous owners iCloud account then this article will not help you.
Instead, you should look at this article on How To Remove, Unlock, or Bypass iCloud Activation Lock on iPhone, iPad or Apple Watch.
Or if you want to network unlock your iPhone or iPad so you can use any SIM in it then this article will not help you.
You should look at this article instead:
How to fix this error
The fix you need to unblock your iPhone passcode depends on your circumstances.
- How to unlock your iPhone passcode if you have previously synced your iPhone to iTunes
- How to unlock your iPhone passcode if you have never synced your iPhone to iTunes
- How to unlock your iPhone passcode if you don’t have access to a computer
1. Synchronise your iPhone to your computer – you can do this even if you iPhone is locked. This creates a backup of everything on your phone. Obviously this works best if you have access to the computer your regularly sync your iPhone with.
The video below explains how to sync an iPhone if you are unsure.
2. When you connect your iPhone to the computer you may get this error message: “iTunes could not connect to the iPhone because it is locked with a passcode. You must enter your passcode on the iPhone before it can be used with iTunes.”
While your iPhone is still connected to your computer reboot your iPhone by holding down the power and home buttons at the same time. As soon as the Apple logo appears, let go of the power button but keep the home button depressed until you see a “Connect to iTunes” message appear on the iPhone screen.
3. On your computer, you will see a message appear in iTunes that a phone in recovery mode has been detected. You will be prompted to choose whether you want to restore your iPhone to factory settings, or restore it from a backup – if you want to put all of your personal information, contacts, messages, etc. back on to your phone, be sure to choose to restore it from the backup you performed in step 1.
The video below shows how the restore process works if you are unsure.
4. Your passcode will be erased and then all of your data will be restored from your backup. Once this process completes, the passcode will have been removed from your iPhone, and you should now be able to access it without any problems.
Considering upgrading to the new iPhone 6s or 6s Plus?
**The following text contains affiliate links and I will be compensated if you make a purchase after clicking on these links.
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It’s totally cool to upgrade, but upgrade smart so you don’t spend a mint on a phone that may not live up to the hype.
Did you find this iPhone fix helpful?
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Thanks for taking the time to read my website and I hope to help you again soon!
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