If you have inherited or bought an iPhone and the previous owner has setup an Apple ID on it then you will be getting prompted for their password. You will want it removed so that you can add your own one so that you no longer get nagged about the password.
How to fix this problem
There are several places where the Apple ID is used, so the solution depends on the issue you want to fix:
- Wrong Apple ID in the App Store
- Wrong Apple ID in iCloud or Find My Friends
- What if you don’t know the previous owners password?
Wrong Apple ID in the App Store
If someone else has used their Apple ID on your iPhone to install an app then your iPhone will be signed in to the App store using the other person’s Apple ID. To remove their Apple ID from the App Store:
1. Open App Store.
2. Tap Featured at the bottom left.
3. Scroll all the way down to the bottom to view the Apple ID and click it.
4. Click Sign Out to sign out the other Apple ID.
5. Click Sign In.
6. Select Use Existing Apple ID
7. Enter your Apple ID and Password and click OK.
You now have your Apple ID in the App Store. When you download or update apps it will ask you for your password.
Wrong Apple ID in iCloud or Find My Friends
Removing the Apple ID from iCloud or Find My Friends is more difficult. Apple requests the previous password before removing the Apple ID as a security measure to prevent people selling stolen iPhones.
Get in touch with the previous owner and ask for their Apple ID password so you can unlink the iPhone from their account. If they live nearby you can visit them and ask them to enter the password themselves so they don’t have to tell you it.
Once you have the password, follow these steps to remove the Apple ID account from iCloud and Find My Friends:
1. Click Settings
2. Scroll down to iCloud and click it.
3. Scroll down to the very bottom and click Sign Out.
4. Tap Sign Out. You will see a warning saying data will be removed from the iPhone such as Apple Pay, cards, photos and iCloud Drive.
5. You will be asked what to do with iCloud contacts and News data. Select Delete from My iPhone.
6. You will then be requested to enter the password of the person’s Apple ID.
7. Click Turn Off.
When signed out you can tap Sign In and enter your Apple ID and password to start using the device.
What if you don’t know the previous owners iCloud password?
If you don’t have the old owners iCloud password, or can’t get it, then the iPhone is useless to you.
Or is it?
iCloud removal is possible!
If this sounds like your problem then I have some good news for you.
It can be done!
What you should check before you buy a second hand iPhone
It’s important when buying a second-hand iPhone to ensure that the Apple ID has been removed. If it hasn’t then it is useless to you – even if you have the passcode.
You can do this by:
1. Click Settings
2. Scroll down to where it says iCloud and check that no email address is listed below it.
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